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Remote | Retail & Client Experience Specialist — $70–$150/hour

Role overview

Qualifications

  • Bachelor's degree or higher
  • At least 2+ years of relevant professional experience
  • Strong understanding of customer engagement, client relationships, and retail sales
  • Strong written communication skills

Responsibilities

  • Review retail and clienteling materials for accuracy, completeness, and professional quality
  • Evaluate client engagement, relationship-building, and service approaches
  • Provide clear, concise, and actionable written feedback
  • Assess assigned work products against defined quality standards

Key facts

  • Remote from: New York (USA)
  • Freelance
  • Mid-level (2-5 years)
  • Client Service Specialist (Customer Care)
  • English

Hard skills

Other skills

  • Retail Sales
  • Analytical Skills
  • Communication
  • Detail Oriented

About the company

24-MAG logo

24-MAG

Business Consulting & Services

Company details

IndustryBusiness Consulting & Services
Company size2 - 10

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Job description

We are sharing a specialised part-time consulting opportunity for experienced retail and clienteling professionals with backgrounds in retail sales, luxury goods, client advisory, personal shopping, and other customer-facing sales environments.

This role focuses on reviewing and evaluating retail and clienteling-related documents and work products for quality, accuracy, relevance, and professional soundness. Selected professionals will apply practical retail and client-facing sales experience to assess materials, identify issues, and provide clear, structured feedback.

Key Responsibilities

Retail & Clienteling Review

  • Review retail and clienteling materials for accuracy, completeness, and professional quality
  • Assess whether recommendations reflect realistic customer-facing sales environments
  • Evaluate client engagement, relationship-building, and service approaches
  • Identify inconsistencies, impractical recommendations, or missing information
  • Apply professional judgement grounded in real-world retail experience

Client Advisory & Relationship Management

  • Evaluate materials involving customer relationships and personalised client service
  • Review approaches to client engagement, follow-up, and relationship development
  • Assess whether recommendations appropriately reflect customer needs and preferences
  • Identify gaps in service quality or client communication
  • Evaluate clienteling practices for practicality and effectiveness

Retail Sales

  • Review sales-related strategies, scenarios, and supporting materials
  • Assess customer-facing sales approaches for relevance and professional quality
  • Evaluate recommendations related to product presentation, customer interaction, and sales execution
  • Identify weaknesses in sales reasoning or service delivery
  • Apply practical judgement from retail and client-facing environments

Luxury & Premium Retail

  • Review materials related to luxury goods and high-touch customer experiences
  • Assess whether service approaches reflect appropriate standards of client care
  • Evaluate personalised selling and relationship-management practices
  • Identify inconsistencies in customer experience or client communication
  • Review materials for relevance to premium and luxury retail environments

Document & Spreadsheet Review

  • Review retail-related documents and spreadsheets for accuracy and consistency
  • Assess tables, calculations, supporting information, and written analyses
  • Identify missing data, inconsistencies, or presentation issues
  • Evaluate whether information supports stated conclusions
  • Maintain strong attention to detail across work products

Presentation Review

  • Review PowerPoint presentations for clarity, structure, and professional quality
  • Assess messaging, organisation, and information hierarchy
  • Identify inconsistencies or presentation issues
  • Evaluate whether recommendations are communicated effectively
  • Review materials against defined project guidelines

Structured Evaluation & Feedback

  • Assess assigned work products against defined quality standards
  • Identify substantive retail, clienteling, sales, analytical, and presentation issues
  • Distinguish material concerns from minor editorial issues
  • Provide clear, concise, and actionable written feedback
  • Apply evaluation criteria consistently across assignments

Ideal Profile

  • Bachelor's degree or higher
  • At least 2+ years of relevant professional experience in retail, luxury goods, clienteling, personal shopping, or another client-facing sales environment
  • Experience as a Client Advisor, Retail Sales Associate, Luxury Sales Professional, Personal Shopper, or similar professional
  • Strong understanding of customer engagement, client relationships, and retail sales
  • Strong analytical and document-review skills
  • Strong written communication skills
  • High attention to detail and ability to follow structured guidelines
  • Strong proficiency with Excel, PowerPoint, and Word
  • Comfortable reviewing varied retail and client-facing work products
  • Able to work independently and provide precise professional feedback

Engagement Details

  • Part-time independent contractor engagement
  • Fully remote
  • Applicants must be based in the United States, Europe, United Kingdom, or Canada
  • Compensation: $70–$150/hour
  • Flexible scheduling based on project requirements
  • Work focuses on retail, clienteling, customer-facing sales, document review, and structured evaluation
  • Projects may be extended, shortened, or concluded based on project needs and performance
  • Work must be completed without using confidential or proprietary information belonging to any employer, client, institution, or other third party
  • H1-B and STEM OPT support is unavailable for this engagement

About the Platform

This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams.

By submitting this application, you acknowledge that your information may be processed by 24-MAG LLC for recruitment and opportunity matching in accordance with our Privacy Policy: https://www.24-mag.com/privacy-policy.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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