Patient Engagement Analyst (Remote | Telehealth)

Job Title: Marketing Operations Specialist, Patient Engagement (Remote | Telehealth)

Location: Remote - United States

Employment Type: FT W2

Compensation: $35 per hour

CareTalk Health

CareTalk Health is a fully remote, nationwide virtual medical practice. We partner with Medicare Advantage plans to deliver Annual Wellness Visits and close care gaps, reaching members wherever they are. We believe virtual care isn't a compromise — it's care delivered the way patients actually want it. Our job is to make that experience simple, reliable, and human.

A significant portion of scheduled patients do not show for their appointments. We are building a dedicated team to determine why, to test outreach and engagement techniques intended to change it, and to measure what works. The objective of this team is to improve patient show rates.

About the Role

The Patient Engagement Analyst is responsible for the reporting and analysis that support the team’s work to improve patient show rates. This role builds and maintains show rate reporting, establishes consistent measurement definitions, analyzes patterns in missed appointments, and supports the analysis of tests.

What You’ll Do 

Key Responsibilities

• Build and maintain reporting on scheduled visits and show rates, segmented by provider, appointment type, patient demographics, scheduling lead time, and geography.

• Establish and maintain consistent definitions for show, no-show, cancellation, reschedule, and related outcomes, and ensure they are applied consistently across all reporting.

• Analyze appointment, outreach, and attendance data to identify patterns and contributing factors in missed visits.

• Develop and maintain dashboards for leadership and operational stakeholders.

• Produce data extracts, audience lists, and results tables in support of testing.

• Validate that test and control groups are balanced prior to launch, and support the analysis of test results.

• Monitor patient contact data quality and reachability across communication channels.

• Analyze patient response data, including inbound message content, to identify recurring themes.

• Document data sources, methodologies, and metric definitions.

• Present findings clearly to both technical and non-technical audiences.

Required

• Bachelor’s degree in a quantitative field, or equivalent practical experience.

• 2+ years of experience in an analytics role.

• Advanced SQL, including the ability to work with complex and imperfect operational data.

• Experience building and maintaining dashboards in a business intelligence tool such as Tableau, Power BI, or Looker.

• Strong attention to detail and precision in defining and applying metrics.

• Strong written and verbal communication skills.

• Ability to work independently and manage recurring reporting deadlines.

Preferred

Healthcare experience is a plus but is not required for this role.

• Experience in healthcare analytics, including provider, payer, or digital health settings.

• Familiarity with EHR or practice management data structures.

• Proficiency in Python or R.

• Experience supporting A/B testing or experiment analysis.

• Experience working with marketing or campaign performance data.

• Experience with text analysis or coding open-ended responses.

Work Location Requirement

This is a remote U.S.-based position. Employees must perform all work physically within the United States. International work is not permitted during scheduled work hours.

Work Environment 

This is a remote position and may be “on camera” at any time. The Trainer will work from a home office, requiring reliable internet connectivity and a secure, private workspace.

Technical Requirements:

• Computer:
  • Windows or Apple (macOS) Computer ONLY (NO Chromebooks, Linux Machines, or Smartphones)
  • Must have at least Windows 10 or macOS 14 Sonoma.
• Hardware: 
  • Processor: Intel Core i5 or AMD Equivalent (Windows); Apple Silicon (Macs)
  • RAM: 16 GB
• Headphones: Wired headphones required for optimal audio quality. (NO built-in mics)
• Internet Speed: Meet minimum internet speed requirements (100 MBPS download speed and 50 MBPS upload speed). Must have an ethernet cable connecting computer directly into router.
• Browser and System: Use Google Chrome with Amazon Workspaces (regardless of computer type). 
• Webcam: A webcam is required for video calls. Most laptops have a built-in webcam, which is acceptable. If your computer does not have a webcam, you will need to use an external webcam.
• Recommended Equipment: A second monitor is highly suggested for laptop users; dual monitors for PC users. 

Why CareTalk Health

• Fully remote role with high visibility and impact
• Opportunity to make a difference in a growing healthcare organization
• Collaborative, cross-functional team environment

CareTalk Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

California applicants: Please review our California Applicant Privacy Notice at Collection before applying. The notice explains the categories of personal information we collect, how we use and retain it, whether we sell or share it, and your privacy rights under California law: https://caretalkhealth.com/california-privacy-notice.