AVP Customer Success

This is a remote position.

• Strategizing the growth path for the company in terms of Product Adoption (Revenue), Client Happiness, Churn Reduction. Analyzing performance of teams and the process to ensure better results.
  
• Build analysis & insights to understand customer segments and usage behavior and drive strategy for usage.
  
• Effectively communicate the organizational vision & strategy to the Managers for effective execution
  
• Drive organizational results thru the Happiness & Product Adoption teams
  

Requirements

• 10-15 years of experience in a customer-facing role, such as Enterprise Sales(Preferable), Customer Success, Customer Support or Account Management
  
• Possess strong phone, written, and verbal communication skills with excellent presentation skills
  
• Experience working with Senior and Executive-level customer contacts
  
• Understanding of Internet and web applications with a desire to learn new technologies
  
• Well-organized, with high attention to detail and the ability to prioritize
  
• Prior experience in a B2B SaaS is an added advantage
  

Benefits