Job Summary:
Our Revenue Compliance platforms process tax, business license, and property tax data for government agencies across the country. The databases behind those platforms are the system of record; when they are slow, unavailable, or incorrect, our customers cannot collect revenue.
The Database Administrator owns the day-to-day health of those databases and serves as a hands-on contributor to the organization's migration to Amazon Aurora. This is a build-and-run position. A portion of the work is migration-focused, including assessment, schema and data movement, and cutover rehearsal. The remainder covers the operational fundamentals of backup and recovery, performance, capacity, and security. The role sits within a small group of database specialists working alongside software engineering, site reliability, and data engineering, and carries direct ownership of platform stability with a short path between the work and the outcome.
Duties and Responsibilities:
- Administer production and non-production MySQL and MariaDB environments, including backup and restore, replication, patching, upgrades, capacity planning, and monitoring.
- Contribute to the Amazon Aurora migration through assessment, schema and data migration, replication and cutover planning, validation, and rollback procedures; help establish operating practices for the target environment.
- Profile slow queries, analyze execution plans, and design and maintain indexing strategies; partner with application engineers to resolve performance problems at the source rather than masking them.
- Maintain and regularly test backup and recovery procedures; own recovery point and recovery time objectives and demonstrate that they are met.
- Manage access controls, credentials, encryption at rest and in transit, and audit requirements for systems handling sensitive government and taxpayer data.
- Replace manual database operations with scripted, repeatable, version-controlled processes.
- Review schema changes and migrations prior to release; advise engineering teams on data modeling, query design, and the database implications of new features.
- Participate in an on-call rotation for database-related incidents; lead root cause analysis and drive durable corrective action.
- Exercise independent judgment in diagnosing and resolving production database issues, determining remediation approach, and escalating based on severity and customer impact.
- Establish and document operational standards for the database estate and evaluate tooling and process changes that improve reliability or reduce manual effort.
Education and Experience:
- Bachelor's degree in Computer Science, Information Systems, or a related technical field; equivalent professional experience will be considered in lieu of a degree.
- Three to six years of hands-on database administration experience in production environments.
- Experience administering managed cloud database services such as AWS RDS, Azure SQL, or an equivalent platform.
- Demonstrated experience executing backup, disaster recovery, and high-availability procedures in practice, not solely documenting them.
- Hands-on experience with Amazon Aurora, either MySQL-compatible or PostgreSQL-compatible, including cluster configuration, read replicas, and Aurora-specific performance characteristics.
- Participation in a completed database migration, ideally from on-premises or self-managed infrastructure to a managed cloud service, including cutover planning and rollback execution.
- Experience with AWS Database Migration Service (DMS) or comparable replication and migration tooling.
- Microsoft SQL Server administration experience; our reporting and audit-compliance systems run on SQL Server and Azure.
- Experience supporting PHP-based application stacks, or working closely with engineers on one.
- Experience with infrastructure-as-code tooling such as Terraform or CloudFormation, and with CI/CD practices.
Knowledge, Skills and Abilities:
- Strong working knowledge of MySQL or MariaDB, including configuration, replication, backup and recovery, and version upgrades.
- Demonstrated query and index tuning ability, including the ability to read execution plans and diagnose performance problems independently.
- Solid SQL skills and a working understanding of relational data modeling.
- Scripting proficiency for automation in Python, Bash, or a comparable language.
- Working knowledge of backup, disaster recovery, and high-availability concepts and architectures.
- Clear written communication, including the ability to document procedures and incident findings for a technical audience.
- Sound judgment regarding when and how to escalate during production incidents.
- Ability to manage competing operational and project priorities independently and with limited supervision.
- Ability to collaborate effectively with software engineering, site reliability, and data engineering counterparts in a fully remote environment.
- Working knowledge of AWS cost and capacity management for database workloads.
- Familiarity with the security and audit requirements associated with government or otherwise regulated data.
Work Environment:
- Office setting with a moderate noise level.
- The employee will work at an individual workstation, using a telephone and computer.
Physical Demands:
- Must be able to remain seated for extended periods.
- Regular use of a computer and other office machinery, such as printers and copy machines.
- Occasional movement around the office.
- Frequent communication via telephone.
Neumo Summary:
With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.
