Inside Sales Specialist

We are seeking a motivated and results driven Inside Sales Representative to join our dynamic sales team. This role offers an excellent opportunity to develop your sales skills and contribute to the growth of our company by building strong relationships with clients and driving revenue.

Job Title: Inside Sales Specialist – Life Sciences Segment

Department: Sales

Reporting To: Sr. Strategic Account Manager

FLSA Status: Exempt

Travel: 15-20%

Job Summary

The Inside Sales Specialist is responsible for driving profitable revenue growth within the Life Sciences customer channels through proactive prospecting, lead qualification, account development, and customer relationship management. 

This role partners closely with customers and internal teams to identify new business opportunities, expand existing accounts, manage a healthy sales pipeline, and achieve assigned sales and profitability objectives. The Inside Sales Specialist utilizes consultative selling techniques, CRM tools, and cross-functional collaboration to support customer retention, increase market penetration, and deliver exceptional customer experiences while contributing to overall commercial growth.

Essential Duties & Responsibilities

· Achieve and exceed established sales and profitability targets

· Prospecting and developing new accounts to achieve sales growth targets by reaching out to prospective clients via phone, email, and other communication channels to generate new business opportunities

· Collaborate with the marketing and sales teams to develop strategies for lead generation and client engagement

· Working in conjunction with the external sales team while prospecting and developing new business. 

· Manage and nurture relationships with existing clients to ensure customer satisfaction and repeat business

· Developing trusting customer relationships through consistent sales efforts

· Understand client needs and present tailored solutions that meet their requirements

· Effectively drawing upon company resources throughout the sales and business development process to always maintain a high level of customer satisfaction. 

· Prepare and deliver sales presentations and product demonstrations

· Securing business via long-term contracts or supply agreements, as possible. 

· Maintain accurate records of sales activities, client interactions, and pipeline status in our CRM system, Salesforce

· Participating in weekly Salesforce/pipeline review with Sales team

· Engaging with Marketing, Operations, and Finance to win and close competitive opportunities

· Hosting calls/meetings across all internal functions (on behalf of new/existing customers). 

· Providing input to Sales or Engineering regarding custom projects 

· All other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education Requirement/Work Experience

• High School Diploma or equivalent. 2 year or higher degree preferred from an accredited college or university; and/or 2 to 5 years’ sales experience and/or training; or equivalent combination of education and experience. 
• Demonstrated prospecting and selling experience in Life Sciences, Cold Chain and/or Thermal Packaging industries.
• Ability to understand and articulate complex product information
• Bi-lingual in English/Spanish is preferred.
• Manufacturing industry experience preferred.

Computer Skills 

• To perform this job successfully, an individual should be proficient with Microsoft Office -- MS Word, Excel, PowerPoint. ERP and CRM experience required with NetSuite and Salesforce preferred

Core Values 

Our core values define how we work and what we expect from every associate. The ideal candidate will consistently demonstrate these values in performing the responsibilities of this role. Each core value represents essential behaviors and competencies aligned with the duties and qualifications of the position.

• Accountability – We take full responsibility for our actions and outcomes, ensuring transparency and trust with our stakeholders, customers, associates, and the environment. Competencies: Problem Solving, Decision Making, Planning & Organizing, Resilience, Time Management/Prioritization and Learning Agility
• Innovation – We champion creativity and collaboration, continually striving to deliver groundbreaking solutions that transform our industry and exceed expectations. Competencies: Creativity & Curiosity, Continuous Improvement, Vision & Strategic Thinking, and Collaboration & Teamwork
• Integrity – We uphold the highest ethical standards of honesty, transparency, and ethical behavior in every decision and action, fostering trust at all levels in our organization. Competencies: Honesty, Consistency & Dependability and Commitment to Excellence
• Adaptability – We embrace change agility and resilience, staying flexible and proactive in a constantly evolving world. Competencies: Communication, Results Oriented and Flexibility
• Caring – We prioritize the well-being of our people, communities, and business partners, recognizing that their success and happiness are vital to our own. Competencies: Organizational Savvy, Risk Management, Compliance, Diversity, and Empathy
• Passion – We are driven by a relentless pursuit of excellence, demonstrating determination to succeed while maintaining humility and respect for others. Competencies: Commitment, Persistence & Tenacity, Humility and Respect

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this Job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work environment is typical of most office environments. The noise level in the work environment is usually low to moderate level.

The above statements are intended to describe the general nature and level of work being performed by those assigned to a particular position. This document in no way states or implies that this is as an exhaustive list of all responsibilities, duties, and skills required and personnel may be required to perform duties outside their normal responsibilities from time to time, as needed. The Company reserves the right to change, modify, amend, add to or delete from, any section of this document as it deems, in its judgment, to be proper.

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