Digital Project Manager

⚡We are your Energy Technology Partner. We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all. 

At Schneider Electric, our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization. 

Are you ready to lead the digital transformation to create a more sustainable world?🌳

If you are up to challenge your creativity and make an impact, we are excited to welcome you!

Schneider Digital is the digital department of Schneider Electric, leading the digital transformation in the company by giving support globally to our internal teams and our clients. Schneider Digital consists of 6 Digital Hubs worldwide which are strategically located to ensure a 24/7 support across the company (France, China, India, USA, Mexico and Spain). Our Digital Hub in Barcelona is formed by +450 employees working in strategic projects and different roles such as Data, Cybersecurity, ERP, Cloud, Infrastructures, IT Project Management or Digital Marketing.

The Digital Project Manager is responsible for the end-to-end delivery of strategic digital and AI initiatives supporting Customer Support transformation at Schneider Electric. 

Working within Schneider Digital, the role orchestrates the full lifecycle from discovery phase to global deployment and value realization, delivering scalable, data-driven solutions that enhance frontline agent efficiency, customer experience, and operational performance.  and operation teams, ensuring strong alignment, execution excellence, and measurable business impact across regions. 

What will you do?

1. End-to-End Program Delivery 

• Own the full project lifecycle: discovery → scoping → pilot → rollout → closure 

• Define and drive scope, roadmap, and success criteria definition and realization 

• Ensure delivery against timeline, budget, quality, and business objectives 

• Establish and maintain project governance (SteerCo, reviews, reporting) 

• Lead risk, issue, dependency, and change management 

2. Digital & AI Solution Delivery 

• Translate business needs into scalable digital / AI use cases 

• Coordinate with product and technical teams on:  

• Solution design and architecture 

• Data flows and system integrations 

• MVP / pilot definition and execution 

• Ensure alignment between business objectives and technical delivery 

3. Stakeholder Alignment & Governance 

• Align a complex ecosystem (business leaders, product teams, regions, support functions) 

• Drive decision-making, transparency, and milestone alignment 

• Manage stakeholder expectations and resolve cross-functional dependencies 

• Orchestrate global governance and review forums 

4. Deployment, Change & Adoption 

• Ensure successful global rollout across countries and user groups 

• Partner with change teams to define:  

• Communication and adoption strategies 

• Training and enablement plans 

• Monitor and actively drive user adoption and behavioral change 

5. Value Realization & Performance Management

• Define and track business impact KPIs, such as:  

• Agent productivity and efficiency gains 

• Automation / case deflection rates 

• Customer satisfaction improvements 

• Ensure benefits are measured, sustained, and optimized post-deployment 

• Drive continuous improvement and scaling of solutions 

6. Vendor & Ecosystem Management 

• Collaborate with external vendors and technology partners 

• Ensure delivery alignment on scope, timeline, and quality 

7. Execution & Communication Excellence 

• Deliver clear, concise, and structured communication 

• Provide transparent reporting to leadership  

• Demonstrate ownership, autonomy, and proactive execution 

• Drive initiatives with a results-oriented and solution-driven mindset 

Key to be successful in this role

• Strong ownership and end-to-end accountability for delivery and outcomes
• Ability to structure and simplify complexity into clear, actionable plans
• Excellent stakeholder alignment and influencing skills in a global matrix
• Focus on business value and user adoption, beyond just delivery 
• Proactive mindset with anticipation of risks and problem-solving 

Key challenges

• Managing complex, cross-functional and multi-country environment
• Balancing business expectations with technical constraints and priorities 
• Driving alignment across diverse stakeholders with conflicting priorities
• Ensuring adoption and behavioral change at scale 
• Delivering measurable value in fast-evolving digital / AI contexts 

What qualifications will make you successful?

Experience Requirements

• 8+ years in project or program management (digital / IT / transformation) 

• Experience in AI, digital, or customer support transformation is a strong plus 

• Proven experience in international and cross-functional environments 

Project Management 

• Strong expertise in end-to-end project delivery (scope, schedule, risk, quality) 

• Experience managing complex, cross-functional, global programs 

• Solid knowledge of Agile, Waterfall, and PMP practices 

Tools 

• Advanced PowerPoint (executive storytelling) 

• Excel (KPI tracking, analysis) 

• Familiar with collaboration tools (Teams, SharePoint, Confluence) 

Digital & Technical Acumen 

• Understanding of digital, AI, and data-driven solutions 

• Ability to work with tech teams on integrations and data flows 

• Exposure to CRM / customer support platforms (e.g., Microsoft Salesforce) 

Project & Program Management 

• Strong foundation in project management (scope, schedule, cost, risk, quality) 

• Experience managing complex, multi-country programs 

• Ability to structure and drive execution with rigor 

Digital & AI Acumen 

• Understanding of AI, automation, and data-driven solutions 

• Experience with integrations, platforms, or digital ecosystems 

• Exposure to customer support or digital transformation environments 

Stakeholder Management & Communication 

• Strong ability to influence in a global, matrix organization 

• Excellent communication and alignment skills 

• Ability to navigate complexity and drive decisions 

Ownership & Execution Mindset 

• High level of accountability and autonomy 

• Strong problem-solving and delivery focus 

• Resilient in complex and evolving environments 

Business & Change Orientation 

• Strong focus on user adoption and business outcomes 

• Ability to connect technology delivery to value realization 

Education Requirements

• Bachelor’s or Master’s degree in IT, Engineering, Management, AI, Data Scientist, Digital Marketing or related field 

• Fluent in English 

What will you get?

We adapt to you:

🕓 With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.

💻 We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home.

🏝 Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most.

📅 Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.

🧘‍Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid).

💞 We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one.

We take care of you:

📱 With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy access to wellness content, nutrition counseling, fitness classes, and more!

🏄‍From dance classes to booking a hotel spa, we offer an agreement with Wellhub so you can access a network of thousands of gyms and sports centers to keep your body active in the way you like best.

🩺 Your well-being is our priority. You will have medical service at your workplace for close attention to any medical needs.

We empower you:

🎯 With Career Hub, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally.

🤑 We offer you the opportunity to be a shareholder of Schneider Electric and share in our achievements with our stock ownership program.

🙌 We celebrate everyone's talent and success with our recognition program, through which you can give and receive points for your achievements and redeem them for gift cards at your favorite stores.

💗 You will have life insurance for your protection.

💰 We offer you a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more.

🎁 With Club Schneider, you will enjoy special discounts at your favorite stores, restaurants, travel agencies, and other external services.

💚 Participate in company-subsidized volunteer programs to contribute to our community and have a positive impact on your environment.

Bring your expertise to a team that values innovation and execution — apply today!

Grade 8

Buscando causar un IMPACTO con tu carrera?

Al considerar unirte a un nuevo equipo, la cultura es importante. En Schneider Electric, nuestros valores y comportamientos son la base para crear una cultura de excelencia que apoya el éxito empresarial. Creemos que nuestros valores IMPACT – Inclusión, Maestría, Propósito, Acción, Curiosidad, Trabajo en Equipo – comienzan con nosotros.

IMPACT también es tu invitación para unirte a Schneider Electric, donde puedes contribuir a convertir la ambición de sostenibilidad en acciones, sin importar el papel que desempeñes. Es un llamado para conectar tu carrera con la ambición de lograr un mundo más resiliente, eficiente y sostenible.

Estamos buscando IMPACT Makers; personas excepcionales que convierten las ambiciones de sostenibilidad en acciones en el cruce de la automatización, la electrificación y la digitalización. Creemos que todos tienen el potencial para ser un IMPACT Maker y los celebramos todos los días.

¡Conviértete en un IMPACT Maker en Schneider Electric – ¡inscríbete hoy!

Ingresos mundiales de 40 millones de euros
+9% de crecimiento orgánico
150 000 empleados en más de 100 países

Para ser considerado como candidato para nuestras posiciones debes enviar tu solicitud en línea. Esta posición permanecerá abierta hasta que se complete el proceso de selección.

Schneider Electric aspira a ser la empresa más inclusiva y solidaria del mundo, ofreciendo oportunidades equitativas a todos, en todas partes, y garantizando que todos los empleados se sientan valorados de forma única y seguros para aportar lo mejor de sí mismos. Reflejamos la diversidad de las comunidades en las que operamos y "aceptamos lo diferente" como uno de nuestros valores fundamentales. Creemos que nuestras diferencias nos hacen más fuertes como empresa y como individuos, y nos comprometemos a defender la inclusión en todo lo que hacemos.

En Schneider Electric, mantenemos los más altos estándares de ética y cumplimiento, y creemos que la confianza es un valor fundamental. Nuestra Carta de Confianza es nuestro Código de Conducta y demuestra nuestro compromiso con la ética, la seguridad, la sostenibilidad, la calidad y la ciberseguridad, respaldando todos los aspectos de nuestro negocio y nuestra disposición para actuar y responder con respeto y buena fe a todos nuestros grupos de interés. Puede obtener más información sobre nuestra Carta de Confianza aquí.

Schneider Electric es un Empleador de Igualdad de Oportunidades. Nuestra política es proporcionar igualdad de oportunidades en el empleo y el avance en áreas de reclutamiento, contratación, capacitación, transferencia y promoción a todas las personas calificadas, independientemente de raza, religión, color, género, discapacidad, origen nacional, ascendencia, edad, estado militar, orientación sexual, estado civil o cualquier otra característica o conducta legalmente protegida.