Customer Relations & Event Support Specialist

Lava Island Customer Relations & Event Support Specialist
More Than a Job—A Chance to Make a Difference!

Why You’ll Love Working Here

Lava Island is a family-focused entertainment destination where guests come to laugh, play, and make lasting memories. Every team member plays a key role in creating meaningful experiences for families.

• Be part of a team that delivers exceptional customer service
• Help families create unforgettable memories
• Opportunities for growth—we promote from within
• Competitive pay, benefits, and recognition for great work
  

How You’ll Make a Difference

As a Customer Relations & Event Support Specialist, you will be the first point of contact for customers, ensuring exceptional service and clear communication. Your responsibilities may include:

• Respond to Customer Inquiries – Manage and respond to all incoming text messages professionally and efficiently
• Coordinate Party Planning – Schedule and execute callback times with potential party hosts
• Support Customer Concerns – Handle escalations, assist upset customers, and communicate with managers to resolve issues
• Communicate with Onsite Teams – Coordinate with onsite teams for location-specific inquiries
• Support Technical Generation of Reports – Help onsite teams by pulling and creating necessary daily reports.
• Confirm Details – Finalize and verify all party bookings made in person
• Process Reschedule Requests – Assist customers with rescheduling their parties as needed
• Answer Party-Related Questions – Provide information and support for customers who have already booked their events
• Manage Social Media Inquiries – Respond to messages on Facebook and Instagram
• Engage with Reviews – Respond to Google reviews professionally and in alignment with company standards and brand voice
• Other – Complete other tasks as assigned by the Party & Events Manager

Are You the Right Fit?

• Excellent written and verbal communication skills
• Friendly, guest-focused, and a great team player
• Hardworking, dependable, and adaptable in a fast-paced environment
• Proactive and motivated to improve guest experiences

• Proficient with a computer and basic tech functions

Bonus Skills: Hospitality, Event Management, Social Media Engagement, Spanish

What You’ll Need

• Availability on evenings, weekends, and holidays
• Reliable internet connection when working from home
• Ability to remain calm and professional in high-pressure situations
• Must be 18 years or older and pass a background check

If you're energetic, hardworking, and ready to make a difference, we can’t wait to meet you!