OCM / Training Lead – Japanese Speaking

This is a full-time assignment supporting the program from the Explore phase through deployment and hypercare. The role requires substantial onsite presence at Japan-based sites, including support across multiple shifts during training delivery, cutover, and hypercare.

The OCM / Training Lead will work closely with the Program Manager, workstream leads, plant management, local HR, and training and communications teams.

Duration: 12 Months
Location: Remote
Travel Requirement: Requires 2–3 weeks of onsite travel to Japan per quarter
Work Authorization: U.S. Citizens only

Top Skills Required

1. Shop-Floor Change Management – Experience supporting paperless transformation initiatives and transitioning operators, inspectors, planners, and technicians from paper, Excel, and legacy tools to real-time, system-driven processes.

2. Multi-Language & Multi-Shift Training – Experience designing and delivering training programs across multiple manufacturing plants, shifts, and languages, including Japanese-speaking workforces.

3. Knowledge Capture – Strong experience documenting critical business processes, logic, and institutional knowledge currently maintained in spreadsheets or held by key individuals.

4. Adoption Measurement & Reinforcement – Experience defining adoption metrics, measuring user adoption through hypercare, and driving corrective actions to ensure successful implementation.
   

Role Overview

We are seeking an experienced Organizational Change Management (OCM) and Training Lead to support a large-scale manufacturing transformation program.

The program involves transitioning manufacturing operations from paper-based processes, Excel spreadsheets, and legacy tools to standardized, real-time, paperless SAP processes across multiple plants and business divisions.

The primary focus of this role will be managing the people side of transformation, including stakeholder engagement, communications, business readiness, role-based training, knowledge capture, and adoption measurement.

The successful candidate will support manufacturing personnel working across multiple shifts and sites and will play a critical role in ensuring successful adoption of new business processes and SAP technologies.

Key Responsibilities

• Own and lead the overall change management and training strategy across multiple workstreams, plants, and business functions.

• Conduct change impact assessments by role, business division, and plant location.

• Identify how new processes and systems will impact operators, inspectors, planners, warehouse personnel, maintenance technicians, controllers, and other end users.

• Develop and execute stakeholder engagement and communication plans for executives, plant management, supervisors, and shop-floor employees.

• Design and deliver role-based training programs, including:

  • Training curriculum

  • Hands-on system training

  • Work instructions

  • Quick-reference guides

  • Shop-floor dashboards

  • Quality inspection processes

  • Handheld terminal transactions

  • Planning processes

  • Maintenance execution

  • Costing processes

• Lead the language strategy for end-user training content, with Japanese as a primary shop-floor language and support for additional languages as required.

• Coordinate translation, terminology consistency, content review, and multilingual training materials.

• Lead structured knowledge capture from key business users and SMEs.

• Document critical business logic related to lot numbering, allocation, planning, inspection, and other undocumented business processes.

• Establish and support a super-user/key-user network across plants and shifts.

• Define business readiness criteria and conduct readiness assessments to support go/no-go decisions.

• Define role-based adoption metrics and monitor adoption throughout hypercare.

• Drive corrective actions where adoption data indicates that new processes or systems are not being effectively adopted.

• Support the transition away from legacy tools and address workaround behaviors.

Batch Management & Traceability Experience – Preferred

Batch Management and traceability experience is preferred but not required.

This is primarily a change management and training role; however, understanding lot and batch processes will help the candidate develop more effective training and adoption strategies.