Scheduler (Remote in Maine)

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for a Scheduler to join our growing team.

Job Summary:

The Scheduler plays a crucial part in streamlining appointment coordination and supporting the company's commitment to providing timely and comprehensive services in alignment with any requirements. 

Responsibilities:

• Use scheduling platform to schedule assessment and follow-up appointments with guardians and stakeholders within contractual timelines.
• Manage complex calendars across multiple assessors.
• Communicates clearly with the Operations and Clinical teams to determine scheduling needs and limitations
• Document contacts clearly to develop a system of organization as to when to follow-up.
• Maintain good working relationships with stakeholders and families during scheduling and follow-up
• Resolves scheduling conflicts or last-minute changes
• Reschedule appointments if assessment did not take place, identifying and addressing the reasons for missed appointments.
• Assist providers with obtaining access to Atrezzo system, including account setup, troubleshooting, and liaison with technical support if needed.
• Submit referrals submitted via electronic form into Atrezzo system accurately and promptly, ensuring all required documentation is included.
• Monitor shared inbox for incoming requests, updates, and communications § Generate forms(s), letter (s) and mail to member to summarize findings and recommendations when applicable.
• Other duties as assigned
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

Required Qualifications

• High school diploma or equivalent.
• 2+ years’ experience managing high-volume, complex scheduling workflows.
• Residency in State of Maine.
• Superior attention to detail.
• Professionalism, flexibility, and dependability under pressure. 

Preferred Qualifications

• Ability to multi-task and prioritize with variable and sometimes conflicting deadlines.
• Medical terminology course helpful.
• Previous healthcare experience 
• Strong communication (written/verbal), interpersonal, organizational, time management and communication skills.
• Exceptional customer service skills.
• Ability to work independently without direct supervision.
• Experience with and knowledge of Microsoft programs. 

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Thank You!

Visit us at https://careers.acentra.com/jobs

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Experience in Lieu of Degree

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.