Administration Support (Healthcare/NDIS experience)

Our client is a business consulting and service company that partners with founders to enhance profitability and improve their overall quality of life—both holistically and personally. In addition, they provide prosthetics, orthotics, occupational therapy (OT), and other essential services to remote communities in Central Australia and Broome. Their mission is to help small businesses not just survive but thrive.

They are now looking to hire an Administration Support professional to assist with administrative tasks and client communications.

Job Responsibilities:

• Respond to emails and phone queries, including confirming payments and managing appointment requests.
• Handle referrals and upload documents to Cliniko.
• Assist with NDIS clients by managing invoicing and tracking overdue payments.
• Coordinate appointments and send reminders via Cliniko.
• Process invoices on Xero for NDIS, private clients, and aged care services.
• Create quotes using Excel and assist with report writing.
• Provide management support, including reconciling accounts, payroll, and timesheet approvals.
• Assist with general admin tasks like booking travel, confirming funding, and distributing emails.

Requirements

• Experience using Cliniko and Xero is highly regarded.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage invoices, bookings, and customer queries efficiently.
• Proficiency in Microsoft Office and Excel for quotes and reports.
• Proficiency in using email and administrative tools.
• Previous experience in healthcare or NDIS is ideal.

Benefits

• ​Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• Annual leave
• HMO
• Christmas Bonus equivalent of 1 month's wage (pro-rata)