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Customer Service Representative

ICONMA

Role overview

Qualifications

  • High School diploma with some college level course work preferred
  • Minimum of 2 years of experience in customer service required
  • Strong background in Call Center, Medical, Insurance preferred
  • Standard computer programs used in the department: Epic

Responsibilities

  • Triage inbound calls from customers while ensuring a high level of customer service
  • Assist Health Plan Customers with inquiries regarding Enrollment Information, Premium Payment Options, requests for Health Plan materials, and Health Plan Exchange Product information
  • Maintain accurate documentation of customer contact and communicate effectively with customers
  • Maintain confidentiality and good working relationships with co-workers

Key facts

  • Remote from: Wisconsin (USA)
  • Full time
  • Mid-level (2-5 years)
  • Customer Service Representative (B2B)
  • English

Hard skills

Other skills

  • Customer Service
  • Communication
  • Client Confidentiality
  • Teamwork

About the company

ICONMA logo

ICONMA

Management Consulting

We provide Professional Staffing Services & Project-Based Solutions for a broad range of Fortune 500 organizations. ICONMA is a certified Woman-Owned staffing company and was founded in 2000. ICONMA’s corporate headquarters is in Troy, Michigan, and has 15+ locations worldwide. What makes ICONMA stand out in a fiercely competitive industry? *We provide integrated, full lifecycle services across a broad range of business and technical platforms. *No single company can duplicate our full range of staffing and permanent recruiting services nationwide. *Proven track record of attracting and retaining exceedingly skilled professional workers in a highly competitive market. SERVICES OFFERED Staff Augmentation (Contract, Contract to Hire, Direct Hire, Single Source) Data Analysis Project-Based Services & Solutions Hire Train Deploy Service Model Offshore Staff Augmentation Payroll Services AREAS OF EXPERTISE - Information Technology - Engineering - Business Professional - Accounting/Finance - Admin/Clerical/Call Center - Healthcare/Clinical/Scientific - Marketing/Creative mail linkedin@iconma.com Phone (888) 451-2519 Website http://www.iconma.com

Company details

Company typeLarge
IndustryManagement Consulting
Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Our Client, a Healthcare company, is looking for a Customer Service Representative for their Remote location.
 
Responsibilities:
  • Under the general supervision of a Manager, the Customer Service Representative is primarily responsible for triaging inbound calls from customers while ensuring a high level of customer service. 
  • Assisting Health Plan Customers with inquiries regarding; Enrollment Information, Premium Payment Options, requests for Health Plan materials, and Health Plan Exchange Product information. 
  • Maintain accurate documentation of customer contact, communicate effectively with customers, maintain confidentiality, and maintain good working relationship with co-workers.
 
Requirements:
  • Standard computer programs used in the department: Epic.
  • A High School diploma with some college level course work preferred. 
  • Minimum of 2 years of experience in customer service required.
  • Looking for strong background in Call Center, Medical, Insurance preferred.
 
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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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