Senior Manager, Software Engineering (DevX)

Ready to be a Titan?

ServiceTitan is building the Developer Platform for enterprise-scale SaaS: a shared engineering ecosystem that powers seamless, high-velocity software delivery across our entire product footprint.
 

This is not a collection of script-runners. Our DevX platform is the runtime, framework, build, deployment, guardrail, and telemetry layer that lets hundreds of engineers ship code safely, observably, and at enterprise scale.
 

We are looking for a Senior Engineering Manager to lead a small, hands-on DevX platform team building our next-generation developer ecosystem. This is a builder-manager role. The right person can lead engineers, shape architecture, make high-quality technical decisions, and stay close enough to the work to unblock design, implementation, and production delivery.
 

This is not a pure people-management role. We need someone who can earn credibility with senior engineers by improving the technical work, not just coordinating it. We expect strong engineering judgment, production scars, hands-on curiosity, and the ability to learn fast while making high-quality technical decisions.
 

What You’ll Build

• You will lead a compact DevX platform engineering team responsible for foundational developer tool capabilities, including:

• Environments: Cloud development environments (CDEs), on-demand provisioning, high-fidelity mocking, data seeding, and configuration management.

• Build & CI/CD: Build parallelization, remote caching, automated test-splitting, secure pipelines, and zero-downtime progressive rollouts.

• Developer Portal: A unified internal platform (IDP) providing "Golden Paths," automated service scaffolding, and centralized API/service catalogs.

• Guardrails & Compliance: Automated linting, security scanning, policy-as-code injection, and static analysis embedded natively in workflows.

• Velocity Harness: DORA metrics, build telemetry, local-to-production feedback loops, test flakiness analysis, and infrastructure cost tracking.
   

What You’ll Do

• Lead the team through architecture, implementation, internal launch, and fast iteration.

• Stay hands-on: review designs/code, inspect build traces, debug pipeline behavior, and help engineers make pragmatic tradeoffs.

• Translate DevX strategy into concrete infrastructure slices that ship quickly without creating one-off implementations.

• Define platform contracts for service templates, environment configurations, pipeline steps, and deployment manifests.

• Partner across Product, Security, SRE, and domain engineering teams to create safe, frictionless, and measurable developer workflows.

• Drive metrics (build performance, test reliability, cycle time) as an everyday engineering discipline.

• Work through real platform failures with the team: slow builds, flaky tests, infrastructure drift, and broken pipelines.

• Hire, coach, and retain strong engineers who can build fast, reason deeply, and operate responsibly.
   

What You’ll Bring

• 8+ years of software engineering experience, including 4+ years leading engineering teams or major initiatives in platform, infrastructure, or DevX.

• Strong technical background as a builder with recent hands-on technical leadership (reviewing designs, reading code, or debugging systems within the last 6–12 months).

• Experience shipping CI/CD pipelines, build systems, internal developer portals, or test automation platforms in production.

• Practical understanding of modern developer tool architecture: containerization (Kubernetes/Docker), orchestration, remote caching, and cloud infrastructure (AWS/GCP).

• Strong instincts for environment safety: Role-Based Access Control (RBAC), secure secrets management, and automated compliance gates.

• Production-minded approach to velocity: tracking cycle time, lead time for changes, and deployment frequency.

• Ability to turn ambiguous strategy into sequenced roadmaps, measurable outcomes, and clear ownership.

• Low-ego coaching style. You raise the technical bar while helping the team move faster.
   

Preferred Experience

• Experience building or operating internal developer platforms, custom build networks, or internal control planes.

• Experience with compliance-sensitive workflows, change management systems, audit trails, or policy engines.

• Background in SaaS or cloud-native infrastructure where software delivery speed directly impacts business outcomes.
   

 

Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is

Zone 1: $218,300 USD - $327,500 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA

Zone 2: $204,000 USD - $306,000 USD Applicable for: All other US locations.

International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.