Role Description
PulseLearning is seeking an experienced Learning Technology Deployment Specialist to support the deployment and administration of digital learning solutions across a broad Learning Technology Ecosystem (LTE).
This role is responsible for enabling the efficient, accurate, and consistent release of learning content across multiple learning technologies. The successful candidate will provide platform-agnostic consultation and end-to-end deployment support, translating learning and business requirements into coordinated release plans across learning management, media, content, virtual learning, survey/evaluation, and collaboration environments.
Working closely with the deployment team and internal stakeholders, you will support deployment readiness, platform administration, quality assurance, reporting, governance, and post-release support.
This is a hands-on role that requires strong technical learning-platform experience combined with stakeholder consultation, problem-solving, professional judgment, and the ability to work effectively across multiple technologies and priorities.
Role Responsibilities
Stakeholder Consultation and Deployment Planning
- Act as a trusted deployment advisor to project leads, instructional designers, subject matter experts, technology teams, and learning stakeholders.
- Lead discovery and consultation meetings to understand learning solution requirements, timelines, dependencies, approvals, risks, and success measures.
- Review content release intake information to ensure requirements are complete and accurate before deployment.
- Translate learning and business requirements into practical deployment plans and actions.
- Identify incomplete, unclear, or conflicting requirements and work constructively with stakeholders to resolve them.
- Apply professional judgment when recommending practical solutions, options, and trade-offs.
- Document decisions, actions, and follow-ups and communicate progress clearly and efficiently.
Learning Content Deployment and Release Management
- Manage the end-to-end deployment lifecycle, including intake, readiness review, configuration, testing, approval, publication, and closure.
- Deploy or coordinate digital learning content across multiple technology environments, including LMS platforms, media solutions, SharePoint or other content portals, and collaboration tools.
- Configure learning objects, curricula or pathways, media assets, pages, links, permissions, metadata, audiences, dates, and completion requirements, as applicable.
- Coordinate source files, translations, accessibility requirements, assessments, evaluations, and supporting resources in preparation for release.
- Perform pre-release and post-release quality validation.
- Troubleshoot and resolve deployment issues within the scope of the role and escalate technical issues when appropriate.
- Maintain accurate and auditable records of deployment decisions, approvals, testing, and completion.
Virtual Classroom and Learning Event Administration
- Create and administer virtual classroom sessions using approved enterprise platforms.
- Configure facilitator and producer access, participant settings, invitations, engagement features, and supporting learning materials.
- Partner with facilitators and producers to confirm session readiness and support rehearsals where required.
- Support polls, quizzes, knowledge checks, attendance tracking, and participant engagement activities.
- Extract and reconcile attendance and interaction data and prepare completion information for downstream processing when automated integration is unavailable.
- Troubleshoot virtual learning issues and coordinate escalation to technical support where necessary.
Surveys, Evaluation and Reporting
- Create and validate survey and evaluation links based on the intended audience, learning modality, and measurement requirements.
- Run recurring and ad hoc reports across learning, media, survey, content, and collaboration platforms.
- Review data for completeness and accuracy, investigate discrepancies, and clearly document limitations.
- Consolidate information from multiple sources using approved and repeatable processes.
- Prepare clear reporting outputs and summaries for stakeholders.
- Maintain reporting schedules, templates, and instructions to support consistency and self-service.
Quality, Governance and Documentation
- Apply established requirements relating to naming conventions, metadata, version control, accessibility, privacy, security, records management, and release readiness.
- Complete quality assurance checks and maintain supporting evidence.
- Monitor shared intake channels and deployment mailboxes, triage requests, assign ownership, and support timely responses.
- Escalate quality, security, privacy, accessibility, or operational risks appropriately.
- Maintain deployment guides, job aids, FAQs, templates, knowledge repositories, and onboarding materials.
- Contribute to testing, release readiness, issue investigation, and operational acceptance of new or enhanced learning technologies.
- Identify recurring issues and contribute to improvements in processes, controls, guidance, and stakeholder education.
Continuous Improvement and AI Enablement
- Use Microsoft 365 Copilot and approved AI or automation tools to improve efficiency and consistency while maintaining accountability for accuracy, confidentiality, quality, and final decisions.
- Use AI-assisted tools, where appropriate, to support meeting preparation, consultation summaries, meeting notes, action items, status updates, document reviews, and reporting.
- Use approved AI tools to help identify missing or inconsistent information and support quality reviews.
- Support the organization and reconciliation of reporting data while ensuring appropriate human review.
- Use approved source materials to support the development or updating of job aids, FAQs, and process documentation.
- Identify repetitive tasks that may benefit from AI or automation and contribute to testing and documenting safe, repeatable improvements.
- Ensure all AI-assisted outputs are appropriately reviewed and validated before use.
Team Leadership and Ways of Working
- Lead deployment meetings, stakeholder consultations, readiness reviews, and retrospectives.
- Establish clear agendas, decisions, owners, actions, and follow-ups.
- Take initiative, anticipate requirements, and work across platform boundaries to resolve learner and stakeholder issues.
- Contribute to capacity planning and priority discussions, raising constraints and risks early and recommending solutions.
- Collaborate effectively across functions, platforms, and time zones.
- Contribute to an inclusive, collaborative, and learning-focused team environment through knowledge sharing and constructive feedback.
Required Education and Qualifications
- Relevant post-secondary education in Learning and Development, Education, Learning Technology, Information Technology, Business, Communications, or a related field; or equivalent relevant professional experience.
Required Skills and Experience
- Minimum of three years of experience in learning technologies, digital learning operations, learning deployment, LMS administration, or a closely related field.
- Demonstrated hands-on experience deploying and administering learning content across more than one type of technology, such as:
- Learning Management Systems (LMS)
- Media solutions
- SharePoint or other content portals
- Virtual classroom platforms
- Survey or evaluation tools
- Collaboration environments
- Experience supporting end-to-end learning releases, including requirements gathering, configuration, testing, quality assurance, publication, reporting, and issue resolution.
- Experience consulting with stakeholders and translating business or learning requirements into practical deployment activities.
- Demonstrated ability to lead working meetings, consultations, and deployment discussions.
- Working knowledge of digital learning modalities, content standards, metadata, accessibility, privacy, permissions, and reporting concepts.
- Practical experience using Microsoft 365 and Copilot, or comparable AI-assisted productivity tools, in a responsible and quality-controlled manner.
- Strong problem-solving and critical-thinking skills with the ability to identify root causes and recommend practical solutions.
- Excellent attention to detail and the ability to identify inconsistencies and dependencies before release.
- Strong communication and interpersonal skills with the ability to explain technical or process requirements to varied audiences.
- Strong planning, organization, and prioritization skills with the ability to manage multiple releases, dependencies, and urgent requests.
- Demonstrated initiative, accountability, and professional judgment, including knowing when issues require escalation.
- Strong learning agility and the ability to quickly develop proficiency in new technologies, platforms, features, and operating models.
- Ability to collaborate effectively with cross-functional and geographically dispersed teams.
Employment Details
Employment Type: Independent Contractor – Fixed-Term Contract
Location: Canada – Remote
Hours: 37.5 hours per week
Contract Duration: Approximately fdcv months, with potential for extension
Travel: Not required
