Remote Customer Service Representative

Requisition ID: 943063 
Store #: A00039 CS Inbound - FIELD 
Position:Full-Time
Total Rewards: Benefits/Incentive Information

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.  Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

You will be responsible for providing professional services to our internal and external clients by responding to their telephone inquiries, processing client orders, and ensuring that all data is entered accurately.

MAIN FUNCTIONS

• Respond to customer phone calls, emails, chats
• Perform computer entry as required, orders that may come from phone calls, faxes, emails or other sources;
• To provide technical information about our products and answer questions regarding the use of the electronic (web) ordering systems;
• Communicate with the customer to inform them of any changes to their order or additional delays, to obtain missing information or frames to follow, and to inform them of promotions and sales programs;
• Manage daily service level reports;

QUALIFICATIONS

• High school diploma;
• 3 to 5 years of experience in a similar position;
• Good analytical and problem-solving skills;
• Ability to work in a dynamic environment with minimal supervision;
• Knowledge of Microsoft Office and Gmail family software;
• Ability to multitask;
• Team player and ability to interact with various departments;
• Experience in optics: an asset
• Fluent English

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email EmployeeRelations@luxotticaretail.com

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.