Assistant Manager, Trustee Billing and Reporting

Company Description

At Altisource (NASDAQ: ASPS) we build world-class technologies and services for the mortgage and real estate industry, and are well poised to help revolutionize how homes are bought, sold and managed.  In the US, we partner with 7 out of the top 10 mortgage servicers, operate one of the top three real estate auction websites, and manage a cooperative which represents 15%+ market share of the $1.8tn US Originations market.

Our Innovation Starts with YOU!

Altisource’s Vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees. We believe that diversity in gender, age, religion, ethnicity, sexual orientation, identity, physical ability, neurodiversity, socioeconomic background, and experience, fosters creativity, challenges groupthink, and makes our Company stronger. At Altisource, anyone can prosper and have a positive impact on our path toward success, irrespective of their background.

We are committed to fair and impartial hiring, training, and growth opportunities. We also provide employee training to help foster their ability to work with one another in an inclusive manner. Altisource is an Equal Opportunity Employer, and our employment decisions are based on merit, qualifications, and business needs.

Job Description

Job Description 
• Lead and oversee Trustee Billing operations, including Billing Team Leads and Billing 
Analysts, ensuring milestone-based billing is completed accurately and within 
established SLAs. 
• Provide end-to-end oversight of the Trustee billing lifecycle and ensure all billable 
services are invoiced timely, accurately, and in accordance with the specific customer 
requirements and contractual billing timelines. 
• Ensure transferred loans and servicing portfolios are promptly identified as soon as 
reported to the billing team and that all billable activities are tracked, and invoiced to 
the appropriate servicer, preventing revenue leakage. 
• Monitor billing performance, workflow volumes, aged unbilled balances, and 
operational bottlenecks, implementing corrective actions to ensure timely billing 
execution. 
• Drive SLA adherence through regular performance monitoring, reporting, coaching, and 
escalation management while maintaining a high-performing and motivated team. 
• Provide regular SLA reporting, operational updates, risk assessments, and performance 
metrics to the Senior Manager, Billing Operations. 
• Prepare and review weekly and month-end revenue reporting based on completed 
milestones and services delivered to customers. 
• Ensure revenue activity is accurately reported to the Accounting team within the 
month-end close calendar, including Business Day 1 reporting requirements. 
• Maintain complete visibility of recognized but unbilled revenue and ensure timely 
invoicing once billing milestones are achieved. 
• Prepare monthly revenue forecasts using actual results, trends, operational activity, and 
pipeline information. 
• Coordinate monthly revenue review meetings with the Corporate Controller to discuss 
actual results, forecasts, variances, billing trends, and revenue risks. 
• Prepare forecast packages and monthly revenue reporting for review by the Senior 
Manager, Billing Operations, and business leadership. 
• Perform variance analysis and provide concise commentary on business performance 
and revenue trends. 
• Support internal and external audits, SOX compliance activities, reconciliations, and 
documentation requests. 
• Drive process improvement, automation, and AI-enabled initiatives to improve billing 
accuracy, operational efficiency, reporting quality, and scalability. 
• Partner with Operations, Finance, Accounting, and client stakeholders to ensure high 
levels of service delivery and customer satisfaction. 
• Maintain strong internal controls, audit trails, approvals, and supporting documentation 
for billing and revenue-related activities. 

Qualifications

Qualification:

The candidate should be a Graduate.
• Should have 7+ years of post-qualification work experience in a Title or Mortgage Industry
• Good interpersonal and leadership skills.
• Proactive, deadline-conscious and assertive
• Expertise in MS office and MS SQL  
• Smart with good interpersonal and communication skills
• Should possess high energy level, be a self-starter, a good team player, self-motivated and driven to meet the ever-changing demands of a dynamic organization
• Solid conceptual, problem solving and analytical skills; readily willing to perform detailed analysis as needed.

Key Competencies 
• Exceptional attention to detail and commitment to quality. 
• Strong people leadership, coaching, and team development skills. 
• Advanced Microsoft Excel and analytical capabilities. 
• Ability to manage deadlines in a high-volume, SLA-driven environment. 
• Strong accountability, ownership mindset, and pride in delivering accurate results. 
• Excellent communication and stakeholder management skills. 
• Continuous improvement mindset with focus on automation and AI adoption. 

Additional Information

Competitive salary based on your experience and skills
Good Health
Comprehensive insurance plans like Medical, Personal Accident Benefit and Life Insurance
 

Happiness
• 6 paid days off per year
• Employee engagement programs
• Opportunities to join our community service initiatives, including Habitat for Humanity
Are you up to the challenge? What are you waiting for? Apply today!
If you have any questions or concerns, feel free to reach out to us at Careers@altisource.com
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.