Diverse Lynx
IT Services & IT Consulting
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Must Have Technical/Functional Skills
Strong communication and stakeholder engagement skills — ability to present complex solutions clearly to executives and technical teams.
Proven hands-on experience with:
ITIS – CMDB, Incident, Problem, Change, Knowledge, Request Management.
ITOM – Discovery, Event Management, Service Mapping, CMDB integrations.
HRSD – Case and Knowledge Management, Employee Center, Lifecycle Events.
GRC – Policy and Compliance, Risk Management, Audit, and Vendor Risk modules.
Deep understanding of ServiceNow data models, scripting (Glide, JavaScript), Flow Designer, IntegrationHub, and API integrations.
Familiarity with CSDM (Common Service Data Model) and its alignment with ITOM/CMDB design.
Experience integrating ServiceNow with enterprise tools such as Azure AD, Workday, Splunk, and monitoring platforms.
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Diverse Lynx
Diverse Lynx
Diverse Lynx
