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Docusign Consultant

Diverse Lynx

Role overview

Qualifications

  • 8+ years of progressive IT experience, including enterprise application support and delivery.
  • Hands-on experience administering DocuSign, including workflow/template design, routing rules, and SSO/authentication integration.
  • Experience building custom API integrations using DocuSign SDKs or REST APIs, including integrations with Malbek, Salesforce, Workday.
  • Working knowledge of ITIL service management practices (incident, problem, release management).

Responsibilities

  • Own administration, configuration, and support of the DocuSign e-signature platform, including workflow/template management, integrations, and issue resolution.
  • Configure and support integrations with Malbek, Salesforce, and Workday, along with other enterprise systems requiring signature-triggered workflows.
  • Design workflow/template routing rules, bulk send configuration, and SSO/authentication integration.
  • Monitor and report on KPIs, SLA compliance, and incident trends; lead root-cause analysis and continuous improvement efforts.

About the company

Diverse Lynx logo

Diverse Lynx

IT Services & IT Consulting

We are a WBENC and NMSDC certified company helping our clients in their Diversity spending on Staffing or Contingent Workforce Services. Established in 2002 and headquartered out of Princeton-NJ, our 2000+ associates’ strength globally helps clients with talent across Technology, Healthcare, Life Sciences, Aerospace, Automotive, Energy, Pharmaceuticals, Retail, Telecom, Manufacturing and Engineering domains. Our presence in USA, Canada & India helps us support clients in IT, Non-IT, Healthcare, Hospital and Clinical hiring, across the globe.

Company details

Company typeLarge
IndustryIT Services & IT Consulting
Company size1001 - 5000

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Job description

Job Title: Docusign Consultant Needed

Location : Remote

Duration: 6+ Months of Contract with possible extension

Rate: $70/hour

Roles and Responsibilities:

  • Own administration, configuration, and support of the DocuSign e-signature platform, including workflow/template management, integrations, and issue resolution.
  • Configure and support integrations with Malbek, Salesforce, and Workday, along with other enterprise systems requiring signature-triggered workflows.
  • Build and maintain custom API integrations using DocuSign SDKs/REST APIs for automated document routing and signature workflows.
  • Design workflow/template routing rules, bulk send configuration, and SSO/authentication integration.
  • Configure audit trail and reporting for compliance requirements.
  • Support environment upgrades, patching, and troubleshooting of production issues.
  • Own day-to-day operational support and enhancements for the DocuSign platform supporting global business functions.
  • Drive application lifecycle management, including roadmap input, risk mitigation, and compliance initiatives for the DocuSign platform.
  • Partner with business stakeholders, architecture teams, and vendors to translate requirements into scalable DocuSign-based solutions.
  • Monitor and report on KPIs, SLA compliance, and incident trends; lead root-cause analysis and continuous improvement efforts.
  • Design and deliver automation initiatives using RPA, Microsoft Power Automate, and Python to reduce manual effort and improve operational efficiency.
  • Lead proactive support strategies to improve issue resolution timelines and reduce operational risk.
  • Contribute technical and functional expertise to enterprise projects, ensuring on-time, in-scope, and quality delivery.
  • Serve as a subject-matter expert and escalation point for production incidents and enhancement requests related to DocuSign.

Qualification:

  • 8+ years of progressive IT experience, including enterprise application support and delivery.
  • Hands-on experience administering DocuSign, including workflow/template design, routing rules, and SSO/authentication integration.
  • Experience building custom API integrations using DocuSign SDKs or REST APIs, including integrations with Malbek, Salesforce, Workday etc.
  • Working knowledge of ITIL service management practices (incident, problem, release management).
  • Experience with workflow automation tools (RPA, Microsoft Power Automate, Python) a plus.
  • Strong stakeholder management and cross-functional collaboration skills across global, multi-region teams.
  • Experience contributing to or managing project budgets and vendor relationships.

Core Competencies

  • DocuSign platform administration & workflow design
  • Enterprise API integrations (Malbek, Salesforce, Workday etc.)
  • Technology strategy & application modernization
  • Service operations & SLA governance
  • Risk management & business continuity planning
  • Stakeholder engagement & executive communication
  • Critical thinking & decision-making
  • Documentation & policy development






Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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