Remote HR Operations Coordinator

Work From Anywhere in LATAM

Work Schedule: Mountain Time | 8:00 AM – 5:00 PM MT (Monday–Friday)

About Pearl Talent

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About the Client

A Series B behavioral health organization delivering outpatient mental health care across five US states is hiring an HR Generalist to take over high-volume onboarding execution and maintain employee data integrity as the company scales.

The organization provides psychotherapy, medication management, and interventional care both in person and virtually. It has grown to roughly 400 employees, adding six new care centers and hiring nearly 200 people in the past year, 75% of them clinicians, at a sustained pace of about 10% monthly headcount growth. A three-person People team supports the entire organization and is actively building out its systems and processes.

About the Role

This role works alongside the onboarding specialist to support approximately 40 new hires per month: sending templated onboarding communications, building employee profiles in the HRIS, and troubleshooting live issues during weekly Thursday orientation sessions. The remaining time is split between HRIS data cleanup and hygiene work, and triage of a shared people operations inbox.

This is a support role rather than an ownership role, with the expectation that routine onboarding issues are handled independently by the 90-day mark. Success means accurate employee records, same-day resolution of new hire and employee requests, and at least one completed data cleanup or process automation project.

Core Responsibilities

Onboarding Support and Execution

• Support the onboarding specialist on administrative execution for approximately 40 clinical and administrative hires per month
• Send templated onboarding and employee communications from the shared people operations inbox
• Build employee profiles in the HRIS, including compensation, job, and benefits data fields
• Troubleshoot onboarding issues in real time during weekly Thursday orientation sessions, including equipment delivery, system access, and missing documentation
• Support the credentialing team on onboarding-related tasks for clinical staff

HRIS Data Management and Hygiene

• Maintain data accuracy across employee records with admin-level HRIS access
• Execute data cleanup and audit projects to resolve existing hygiene gaps
• Process employee change requests covering compensation, title, and department transfers
• Track how HRIS data fields feed downstream payroll processing

People Operations Inbox and Process Support

• Triage and respond to high-volume employee requests in the shared people operations inbox
• Answer employee questions on PTO, benefits, and company policy over email
• Escalate policy-sensitive or complex issues to the Head of People
• Support process automation and documentation projects assigned by the People team

Requirements

Must-Have

• 2–4 years of experience in HR coordination, people operations, or HR generalist roles
• Admin-level (not end-user) experience in an HRIS platform — Paylocity, Rippling, BambooHR, Workday, ADP Workforce Now, or equivalent — including building employee profiles with compensation data and running reports
• Hands-on onboarding execution experience supporting 20+ new hires per month, covering pre-boarding communications, new hire documentation, and orientation logistics
• Documented experience executing HRIS data cleanup, audit, or data validation projects
• Experience triaging a shared HR or people operations inbox, including templated employee communications
• Availability to work full US business hours (Eastern through Mountain), including a standing Thursday 8:30 AM Mountain Time commitment
• C1+ English (CEFR), with written communication as the primary channel

Nice-to-Have

• Paylocity administration experience specifically
• Healthcare, behavioral health, or telehealth workforce onboarding, including credentialing or license verification support
• Benefits administration exposure
• Technical understanding of how HRIS data fields flow into payroll processing
• Professional working proficiency in Spanish in addition to English

Benefits

• Competitive Salary: Based on experience and skills

• Remote Work: Fully remote—work from anywhere
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide

Our Recruitment Process

1. Application
2. Screening
3. Skills Assessment
4. Topgrading Interview
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.