Program Manager - Customer Operations

Program Manager – Customer Operations

Job Summary:

Exterro is seeking a highly organized, results-driven Customer Operations Program Manager to lead the implementation and ongoing management of new tools or enhancements and internal process improvements. These projects span our customer-facing teams as well as other cross-functional projects. The ideal candidate has strong project management skills with a passion for knowledge sharing, continuous improvement, and driving customer success through scalable practices. This is a unique opportunity to join a growing team driving high-impact projects across the company. 

Key Responsibilities:

Qualifications:

Preferred Skills:

Why Exterro?

Exterro participates in E-Verify and is a drug-free workplace. All employment offers are contingent upon the successful passing of a background check.

We believe in the importance of pay transparency and strive to create a fair and equitable workplace for all employees. As a remote first organization, our compensation reflects the cost of labor across several US geographic markets. The base salary range for this remote position is $109,000 - $139,000 per year, based on skills, experience and qualifications. The actual offer will be based on the individual candidate. Exterro is a total compensation company, and this role may be eligible for variable pay, equity, bonus and/or other forms of compensation as part of the package. In addition, we offer a comprehensive benefits package that includes health insurance, retirement plans, flexible paid time off and more.

Candidates are encouraged to discuss their salary expectations during the interview process. We are committed to ensuring that compensation aligns with market standards and is commensurate with the responsibilities of the role.

All employees are responsible for understanding and adhering to the organization’s security and privacy policies, procedures, and standards. As part of your role, you are expected to protect the confidentiality, integrity, and availability of information and systems within your scope of responsibility. Additionally, you are required to participate in mandatory security and privacy training and ensure that best practices are applied in all work activities.