Customer Success Manager

About Vehlo

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other. 

About this role

Join one of the fastest-growing Internet marketing agencies in the Triangle -- Autoshop Solutions! At our core, we are dedicated to creating high-performing websites and engaging marketing solutions that drive new business for the automotive aftermarket industry. Our agency uses deep industry knowledge and cutting-edge methodologies in search engine optimization, paid search advertising, content creation, and social media engagement, combined with state-of-the-art analytics and reporting platforms. 

We are looking for a Customer Success Manager that is self-motivated, detail-oriented, results-driven and customer-focused. This position provides a critical role in customer success and serves as the liaison between clients and various members of the marketing team. You will exhibit excellent communication and organizational skills while also being a multi-tasker at your core. You will be responsible for managing the overall marketing strategy, performance reviews and optimizations, website change requests, and coordination of all aspects of the Internet Marketing campaigns for accounts assigned to you. 

This is a chance to be part of a fun, fast-paced, and collaborative team while growing your skills as a marketing professional. Our customers are our first priority and your professionalism and office skills need to be flexible to adapt to a wide range of customers, demographics and business types. 

What You’ll Do:

• Using your customer service experience and passion, you will communicate directly with clients to build trusting relationships both digitally and over the phone. 
• Execute regular account reviews with your assigned accounts; maintaining a high retention rate and translating value-based results to our customers. 
• Review, analyze, and communicate areas of opportunity within the scope of internet marketing strategy on an individualized basis per account. 
• Identify and troubleshoot underperforming client accounts by tracking and measuring performance over time with tools such as Call Data, Google Analytics, Google Ads, SEO ranking trackers, and Web Form Submissions. 
• Document, maintain, and follow through with accurate customer notes and data within the company’s CRM tool. 
• Work cross-functionally with Sales, Development, Production & Marketing Services teams to drive results for our customers. 

Travel Requirement: Less than 5%. 

Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws.