Solution Architect, Salesforce - Service Cloud Voice, Contact Center

Salesforce Solution Architect — experienced with Contact Center, Service Cloud Voice & Amazon Connect

Are you energized by designing Salesforce solutions that connect people, process, and customer experience in a meaningful way? This role is a great fit for someone who enjoys leading complex architecture conversations, shaping contact center solutions, and helping clients bring Salesforce Service Cloud Voice and Amazon Connect capabilities to life.

About the Role

As a Salesforce Solution Architect with Salesforce Contact Center, Service Cloud Voice, and Amazon Connect experience, you will lead solutioning efforts and drive both the technical and functional architecture of scalable, enterprise-grade Salesforce implementations. You will collaborate closely with pre-sales and engagement teams to shape solution vision, validate feasibility, and support the development of compelling, strategic proposals. You will also define architectural standards, ensure platform health, and mentor technical teams while guiding the ongoing optimization and evolution of the Salesforce ecosystem.

We're anticipating future openings and are connecting now with great talent who'd like to be considered when the time comes.

Who we are

FormativGroup is a PE-backed Salesforce consulting and implementation partner helping organizations transform how they work through strategy, solution design, implementation, and ongoing platform support. We partner with clients to deliver scalable cloud technology solutions that align business needs, technical architecture, and long-term growth. Our teams bring together Salesforce expertise, delivery discipline, and a collaborative approach to help clients move from vision to execution.

What you do

• Identify how a client’s architecture fits together and provide strategic and technical advice.
• Lead pre-sales and engagement architecture activities, including solution design discussions, feasibility validation, and partnership with sales teams to craft technical proposals.
• Understand business and technical requirements and translate them into technical solutions.
• Analyze business processes, identify alternative solutions, assess feasibility, and recommend new approaches that leverage modern technology components.
• Model processes, architecture, data structures, and information required to support client projects.
• Develop enterprise-grade information architecture and processes that help clients realize the value of Salesforce application technology.
• Ensure business strategy and technology direction are aligned.
• Take a collaborative role in developing and enforcing architecture and development standards, libraries, and whitepapers.
• Set standards for programming tools and techniques and advise on their application and compliance.
• Design integrations between Salesforce products and client architecture.
• Support project managers through all stages of the software development process.
• Assign work through the correct communication channels to technical consultants and monitor performance, providing advice, guidance, and assistance.
• Oversee development and configuration of solutions to ensure quality delivery.

What you bring

• Hands-on experience with Salesforce Contact Center, Service Cloud Voice, and Amazon Connect.
• 8+ years in the Salesforce ecosystem, including a minimum of 2+ years architecting within Salesforce, with enterprise architecture experience.

• Salesforce certifications are mandatory, including Developer, Consultant, and Architect certifications. 

• Extensive background in pre-sales solutioning and engagement architecture, with the ability to guide strategic conversations and translate client needs into scalable Salesforce solutions.
• Expertise across multiple Salesforce Cloud product sets.
• Familiarity with several areas of Salesforce and the Force.com Platform, such as Sales Cloud, Service Cloud, and Force.com.
• Previous experience as a consultant or developer in the Salesforce ecosystem and related technologies.
• Ability to demonstrate integration and security design principles, translate business requirements into technical documents, and communicate design documents to developers.
• Demonstrated experience building a culture of engineering excellence, including quality, security, performance, scalability, and availability.
• Solid experience in HTML, CSS, and JavaScript.
• Experience working in an Agile project environment.
• Strong communication skills with the ability to present complex concepts to technical and non-technical audiences and adapt to new domain requirements.

Location and Work Authorization

• This is a remote role.
• To be considered for this position, candidates must reside in one of the following U.S. states: AR, AZ, CA, CO, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, MA, MD, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, TN, TX, VA, WI, or Washington, DC.
• Candidates residing outside these states are not currently eligible for consideration.
• Applicants must be authorized to work for any employer in the U.S.
• FormativGroup is unable to sponsor or assume sponsorship of an employment visa for this position now or in the future.