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Senior Home Base Coordinator

Role overview

Qualifications

  • Bachelor’s degree preferred, High school diploma or GED required
  • Passion for working in customer service
  • Working knowledge of housing rental laws and ordinances
  • Diverse experience in different industries

Responsibilities

  • Manage financial administration including rent collections and processing final account statements
  • Support leasing team with qualifying future Neighbors and verifying applications
  • Provide customer service by addressing Neighbors' questions and problem-solving
  • Answer phones and assist leasing team during busy times

Key facts

  • Remote from: United States
  • Full time
  • Senior (5-10 years)
  • English

Other skills

  • Customer Service
  • Problem Solving
  • Team Oriented
  • Confident Communicator
  • Entrepreneurship
  • Creativity

About the company

Prometheus Real Estate Group logo

Prometheus Real Estate Group

Real Estate Development & Management

We began developing our first apartment building in the Bay Area in 1965. It was a garden apartment building with roomy floor plans, great landscaping, lakes, and a waterfall. Today, we've grown to over 13,000 apartments in and around the SF Bay Area, Seattle, and Portland. And that very first apartment building? It's still in our portfolio. To us, it represents our deep commitment to place-making investments inside and out to make your home feel charming, welcoming, inspiring, and enduring. When it says Prometheus on the door, you will always find friendly people and amazing neighborhoods, all with unique stories to tell. We are a B corporation, part of a group of companies that meets the highest standards for using business as a force for good. We have more than 500 Prometheans, and have a home office in San Mateo, with satellite offices in Portland, Oregon and in the Bay Area. We are a vertically integrated company with four main core competencies in-house: acquisitions/investments, development, value-add renovations and operations/property management. Prometheus has a long history of award-winning approaches to what we do, receiving over 100 awards for design and excellence including Fortune Magazine’s list of 100 Best Small & Medium Companies, the 100 Best Workplaces for Women and the Best Places to Work in the Bay Area.

Company details

IndustryReal Estate Development & Management
Company size501 - 1000

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Job description

OUR PURPOSE

 

We are focused on Good Living for the Greater Good. This means providing a true sense of home and belonging for our Neighbors and Prometheans and giving our time and resources to bring positive change locally and beyond. It also means supporting you in your career goals with the very best working experience, and that starts with us having fun in the work we do together.

 


YOUR ROLE AND IMPACT 

 

 

Some companies call them “Property Administrators”, but at Prometheus our Home Base Coordinators do so much more. Our Senior Home Base Coordinators focus on the administration of multiple properties, and your role is a constant blend of:

  • Financial Administration – Whether it is managing rent collections, reviewing ledgers, processing final account statements, or tracking invoices, you are on top if it all. You make every detail count and count every detail.
  • Leasing Administration - You will provide support to the leasing team in qualifying future Neighbors - verifying applications, performing credit investigations, creating all associated documentation accompanying the rental agreements, and recertifications specifically related to Below Market Rate Housing or similar.
  • Customer Service – You are a problem solver that makes renting easy. When Neighbors have questions about policies or deposit charges, you help them find the answers. When the office gets busy, you are the first one to jump in and answer the phones and provide support to the leasing team in qualifying future Neighbors.

 

JOB QUALIFICATIONS

  • Your Experience - Prometheans come from all walks of life and from all over the globe. We’re also very diverse in that we hire talent with experience in other industries and who bring different skill sets and ideas to our company. You should bring a passion for working in a customer service, working knowledge of housing rental laws & ordinances, and enjoy solving problems.
  • Your Cultural Traits - Although we’re a highly dispersed organization by the nature of our business, our Prometheans are strongly united by our Purpose, Mission and our Cultural Traits. These are the defining characteristics of a Promethean: Team Oriented, Communicator, Entrepreneurial, Passionate, Self-Starter, Creative, Principled, and Brand Ambassador.
  • Your Education - A Bachelor’s degree is preferred and a High school diploma or general education degree (GED) is required. 

COMPENSATION & BENEFITS

We offer a variety of benefits that take compensation well beyond a paycheck. This includes traditional benefits and benefits you might not expect or know about. The provided salary range is based on a number of factors, including location, job-related skills, experience and qualifications.  

Compensation

  • Pay Range: $34.00 to 39.25 per hour
  • Discretionary Semi-Annual Bonus Plan

Benefits & Perks

  • Medical; Vision; Dental:100% Company-paid plans (including eligible dependents) and affordable buy-up options
  • Life insurance; Accidental Death & Dismemberment Insurance; Long Term Disability
  • Behavioral Health Program Accessible 24/7
  • Tax-Free Flexible Spending Accounts
  • 401(K) Retirement Plan with Employer Matching
  • Recognition & Rewards Program (Torch)
  • Vacation: 10 days per year with accrual increasing over time
  • Anniversary Vacation: 40-hour Vacation Granted at Tenured Milestones
  • Sick Leave: 9 days per year
  • 12 paid holidays, including your birthday!
  • Paid Volunteer Time
  • Tenured-based Housing discounts
  • Educational Assistance, Tuition Reimbursement

Learn more about these and other perks of being a Promethean by exploring our full Benefits Guide.


Prometheus is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other status protected under federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you'd like more information about your EEO rights as an applicant under Federal Employment Laws, please check out these FMLAEEO, and EPPA pages.

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Marcus Rivera

Chief Revenue Officer

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