Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
Position Overview
The Benefits Administrator serves as the centralized, day-to-day owner of Stord's employee benefits programs, including leave administration, retirement, HSA, COBRA, LegalShield, pet insurance, and benefits billing reconciliation. This role ensures employees receive accurate, timely, and compliant benefits support, and serves as the primary point of contact for benefits inquiries, life events, and vendor escalations across Workday, ADP, and benefits platforms.
This is an individual-contributor role reporting to the Senior Payroll & Benefits Lead, created to consolidate benefits administration under a single dedicated owner rather than distributing it across the broader Payroll & Benefits team.
Key Responsibilities
Benefits Program Administration
Administer leave of absence programs (FMLA and state leave programs) from intake through return-to-work
Own full-cycle 401(k) administration, including eligibility, contributions, and compliance support
Manage HSA administration, including plan integration and contribution reconciliation
Administer COBRA continuation coverage and respond to employee inquiries
Own LegalShield and pet insurance program administration
Process Evidence of Insurability (EOI) requests and other life-event-driven benefit changes
Benefits Billing & Vendor Management
Complete monthly benefits billing reconciliation, including vendor invoice submission (Coupa) and Finance coordination
Manage day-to-day vendor relationships and monitor service delivery across benefit programs
Support vendor implementations and renewals as needed
Employee Service & Life Events
Serve as the primary point of contact for employee benefits inquiries, claims assistance, and vendor escalations
Support employees through enrollments, qualifying life events, and benefit changes
Maintain confidentiality and handle sensitive employee information with discretion
Compliance, Audits & Reporting
Maintain compliance with ERISA, ACA, HIPAA, COBRA, IRS, and Department of Labor requirements, as well as applicable state leave laws
Support audits, prepare compliance reporting, and maintain accurate benefits records
Monitor benefit eligibility and premium deduction accuracy in partnership with the Payroll team
Open Enrollment Support
Support Open Enrollment planning and execution alongside the Senior Payroll & Benefits Lead
Assist with employee communications and data readiness during Open Enrollment
Documentation & Recordkeeping
Maintain organized, accurate, and auditable records across all benefit programs
Track recurring requests, exceptions, and escalations
Support improvements to documentation, SOPs, checklists, and tracking tools
Additional Responsibilities
Participate in special projects, process improvements, and cross-functional initiatives as needed
Travel as needed for work-related assignments, including Open Enrollment events and onsite team meetings
Perform other related duties as assigned to support evolving business and compliance needs
Required Skills & Competencies
2–4 years of progressive Benefits Administration experience
Multi-state benefits administration experience
Experience administering self-funded medical plans
401(k) administration experience
Leave administration experience (FMLA and state leave programs)
HRIS experience; Workday strongly preferred
Vendor management experience
Strong working knowledge of federal and state benefit compliance requirements
Preferred Experience
CEBS or CBP certification
Experience supporting high-growth organizations
Acquisition and integration experience
Exposure to Canadian and/or UK benefit programs
Experience implementing leave management technology
Experience with vendor invoicing or AP platforms (e.g., Coupa)
Career Path / Growth
This role provides exposure to:
Multi-country benefits strategy
Vendor negotiation and plan design
Total Rewards program management
Compliance governance across multiple jurisdictions
Potential growth paths include:
Senior Benefits Administrator
Benefits Manager
