Surglogs
Digital Health & Health Tech
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Onboard and train new customers on the software by developing and delivering on unique success plans
Educate and train clients on new features, software updates and best practices
Uncover upsell & expansion opportunities
Ensure customers renew their annual subscription
Customize software to promote better utilization
Adhere to company mission/vision/policies
Provide reports to management regarding current client development
Identify and communicate potential improvements to software
3+ years of applicable experience in customer success, support, sales or account management. SaaS experience preferred
Bachelor's degree preferred
Have a positive attitude and strong work ethic
Be able to work independently and on a team
Excellent written & verbal communication skills
Adaptable to new features and releases in software
Strong technical, product, and process-oriented thinking skills.
Masterful rapport building with clients in establishing strong long-lasting relationships.
Excellent organizational skills and attention to detail.
Must be able to pass a background check
After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.
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