Supervisor, NOC

Supervisor, NOC: Lead the Team That Keeps Our Clients Running

At DYOPATH, we're looking for a Supervisor, Network Operations Center (NOC), who is passionate about developing people, driving operational excellence, and leading through high-impact situations.

This isn't a role where you'll spend all day reviewing tickets and approving schedules.

You'll be entrusted with leading a team of talented engineers, guiding critical incident response efforts, improving processes that directly impact clients, and helping shape the future of our Network Operations Center.

Whether you're a seasoned NOC leader looking for your next challenge or a high-performing NOC Lead ready to step into people leadership, we'd love to talk.

Role Details

• Title: Supervisor, Network Operations Center
• Location: Remote
• Schedule: Monday–Friday, standard business hours
• Availability: Occasional after-hours support for incidents or escalations
• Travel: Periodic, based on client and business needs
• Salary Range: $115,000 – $120,000

Why This Role Matters

The DYOPATH NOC is at the heart of delivering exceptional service to our clients. As Supervisor, NOC, you'll play a pivotal role in:

• Leading and developing a team of network and systems professionals
• Coordinating responses during major incidents and service disruptions
• Improving operational processes and service delivery standards
• Ensuring clients receive world-class support and communication
• Helping build a culture of accountability, collaboration, and continuous improvement

Your decisions will directly influence client experience, team performance, and operational success.

What the Supervisor, NOC, Will Do

Lead and Develop Your Team

• Coach, mentor, and support NOC engineers
• Conduct regular one-on-one meetings and performance discussions
• Assist in onboarding and developing technical talent
• Foster a culture focused on teamwork, accountability, and growth

Drive Operational Excellence

• Oversee day-to-day NOC operations
• Ensure service level agreements (SLAs) are met
• Manage workload distribution and team coverage
• Monitor performance metrics and identify opportunities for improvement

Lead Through Critical Events

• Act as a primary escalation point for complex issues
• Coordinate technical resources during major incidents
• Provide clear communication to clients and leadership
• Lead post-incident reviews and continuous improvement efforts

Improve and Build

• Enhance runbooks, processes, and documentation
• Identify opportunities for automation and efficiency
• Partner with leadership to strengthen operational maturity
• Help shape the future direction of the NOC

What Makes a Successful Supervisor, NOC at DYOPATH?

We're looking for someone who enjoys solving problems, developing people, and improving how things work. You may be an excellent fit if you:

• Have experience leading or mentoring technical teams
• Thrive during high-pressure incidents and escalations
• Enjoy building processes and driving operational improvements
• Communicate confidently with both engineers and business leaders
• Take ownership and inspire others to do the same
• Believe strong teams are built through coaching, trust, and accountability

 Qualifications

Required

• 5+ years of NOC, infrastructure operations, or related IT experience
• Experience serving in a lead, supervisory, or management capacity
• Experience managing incidents and escalations
• Strong understanding of networking, systems, and service operations
• Ability to communicate effectively with technical and non-technical audiences 

Preferred

• Experience in an MSP or multi-client environment
• ITIL knowledge or certification
• Industry certifications such as:
• CCNA / CCNP
• Network+
• ITIL Foundation
• Azure Network Engineer
• AWS Networking Certifications

Why DYOPATH?

At DYOPATH, we're committed to helping our employees grow professionally while delivering exceptional service to our clients. As the Supervisor, NOC, you'll find:

• ✅ Opportunities to grow your leadership career
• ✅ Exposure to diverse technologies and client environments
• ✅ A collaborative team that supports learning and development
• ✅ High visibility with technical and business leadership
• ✅ The opportunity to make a measurable impact every day

Looking to Take the Next Step?

If you're currently a NOC Lead, Senior Engineer, Technical Team Lead, or Operations Leader who's ready to expand your influence and grow into a broader leadership role, we encourage you to apply.

Come help us build a world-class NOC while growing your own career along the way. Apply today and let's get started.