Support Specialist I-Data Collection Agent (Temporary Assignment)

Support Specialist I-Data Collection Agent (Remote Position) Temporary Assignment 

You’ll work with Work internal and external clients remotely to ensure the prompt and accurate collection of device data for meter billing and auto toner replenishment. Resolve problems related to networking systems, technical support for multifunction printers, and network security & protocols.

What You’ll Do

• Install, troubleshoot, and resolve data collection tool issues remotely. Work with clients to resolve technical issues that impact proper data collection and auto toner replenishment systems. Advise clients on possible solutions as required. Escalate problems that are not resolved according to department escalation process.
• Communicate with other departments and groups regarding current issues and solutions. Escalate unresolved problems as needed and work with TABS Technical Service to resolve.
• Maintain knowledge of current data tool technology through reading and training. Complete required Company training as assigned in a timely fashion.

 What You’ll Bring

• High School diploma or GED and a minimum of 1-year related experience in one or more of the following areas: IT Support, networking systems, technical support for multi-functional print devices/solutions, or network security and protocols
• Demonstrated experience with software installations on client’s network.
• Must have demonstrated knowledge of MS Office Suite Software, internet software, analyzing and interpreting technical procedures, and troubleshooting customer issues.

Earn Well

• Hourly range $22.00-$23.00, depending on experience.
• Hours 7:30-4:30

About Us

Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.

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Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email AccommodationRequest@tabs.toshiba.com to request an accommodation.