Agency Intake Supervisor

At Accra, our mission is to improve lives by providing individualized homecare services and support to people living at home. 

We foster an environment where every employee is respected, celebrated, and encouraged to bring their whole self to work. 

Why Work at Accra?

Accra offers a comprehensive benefits package designed to support your personal well-being, professional growth, and financial future:

• Work/Life Balance: Schedules designed to help you thrive.
• Generous PTO: Including an additional paid day dedicated to self-care and a separate paid day for community volunteering.
• Mental Health Support: Free wellbeing programs.
• Smart Financial Options: HSA & FSA plans to help you plan ahead.
• Secure Your Future: 401(k) retirement plan to invest in tomorrow.
• Comprehensive Benefits: Medical, dental, and vision coverage for full-time employees.
• Professional Development: Training and growth opportunities to advance your career.
• Bonus Eligible: This position is eligible for a performance-based annual bonus. 

About This Role:

The Intake Supervisor is responsible for the coordination and execution of intake flow. Supervising, training, developing and coaching Intake Coordinators. The Intake Supervisor will work with other departments to ensure streamlined processes and procedures are carried out, maintaining an awareness of program policy changes and encouraging positive interactions with new clients/families.

• Bachelor’s degree in Human Services or related field plus one year of on-the-job experience in a related field or three years of on-the-job experience in a related field.
• Demonstrated creativity, critical thinking, and problem-solving skills.
• Excellent organizational, problem solving, communication, and interpersonal skills.
• Must possess intellectual strength and have an understanding of internal systems needed to support intakes/new clients.