Clera
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This is a founding hire opportunity to build and lead the Account Management function at a fast-moving fintech infrastructure company serving global banks and financial institutions with programmable dollar accounts, payments, and stablecoin rails. Reporting to the Head of Growth, you'll own the full post-sale lifecycle — from onboarding through revenue ramp — and directly shape the commercial playbook as the company scales.
Build the Account Management function from scratch, defining processes, KPIs, and success metrics.
Lead customer onboarding and integrations post-contract, coordinating across product, operations, compliance, and engineering.
Own day-to-day customer relationships to accelerate revenue ramp, surface product feedback, and prevent churn.
Design and execute upsell strategies and coordinate new product launches with cross-functional teams.
Project-manage complex stakeholder scenarios involving C-suite executives, founders, and shareholders.
Build automation and tooling to minimize manual work and increase repeatability across onboarding and account management workflows.
Feed customer insights directly into the product roadmap to shape prioritization and enhancements.
2–7 years of experience as a Consultant, Chief of Staff, or Founder's Associate at a fast-paced startup.
Proven track record building or scaling a B2B Account Management, Customer Success, or Implementation function.
Experience managing post-sale onboarding and integrations across product, operations, and compliance stakeholders.
Strong project management skills with the ability to lead senior, cross-functional audiences.
Systems-first mindset with a bias toward automation, scalable processes, and CRM/CS tooling.
Background in financial products, banking, payments, or fintech infrastructure.
Experience managing C-suite and board-level relationships in a commercial context.
Comfortable making high-stakes decisions under pressure and maintaining high quality standards.
Familiarity with stablecoins, digital assets, or crypto-native clearing infrastructure is a plus.
Experience in regulated banking environments or compliance-heavy onboarding workflows is a plus.
Based in New York City or willing to relocate; comfortable traveling globally (US, Europe, APAC, LATAM).
Base salary $150,000–$230,000 USD annually. Visa sponsorship is available.
On-site in New York, NY, USA. Regular global travel expected.
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