Client Experience Specialist

Position Only Available to Residents Within Commuting Distance of Charleston, South Carolina.

We're on a mission to help the world work Anywhere. Whether working from home, an office, or Anywhere, we offer products and services designed to help people work and learn together, whether they're across a table or across the world. Work is what we do, not where we do it.

Your Role

As a Client Experience Specialist, you are the voice of our brand and the hero of our customers' day. You'll bring energy, empathy, and quick problem-solving to turn real human interactions into great experiences.

Your Responsibilities

• Connect & Help: Handle high-volume of varied human callers and messages with warmth, professionalism, and efficiency.

• Solve & Support: Stay human and real by answering questions with empathy, schedule appointments, capture leads, take orders, and guide customers using sound judgment and preferred client guidelines.

• Navigate & Multitask: Use multiple systems and tools to accurately share your work documenting interactions, follow client workflows, and manage customer needs efficiently.

• Turn Friction into Smiles: Handle challenging customer interactions calmly and professionally, working toward positive and appropriate outcomes.

• Follow Through: Accurately follow client-specific procedures, service standards, and communication requirements.

• Own the Experience: Recognize when an issue requires additional support and appropriately escalate or communicate the situation.

• Learn & Adapt: Quickly learn new systems, processes, client requirements, and changes to existing workflows.

• Meet Expectations: Consistently meet established standards for quality, productivity, attendance, and other performance expectations.

You Bring

• People-First Mindset: A genuine passion for helping others and making people feel heard.

• Cool Under Pressure: Ability to stay positive, professional, and focused in a fast-paced, high-volume environment.

• Tech-Savvy & Detail-Oriented: Quick to learn new systems while maintaining accuracy and attention to detail.

• Problem Solver: Able to assess customer needs, think critically, and determine appropriate next steps.

• Self-Starter: Confident working independently with limited supervision while knowing when to ask for help.

• Strong Communicator: Clear and professional verbal and written communication skills.

• Customer Service Experience: 3–5 years of demonstrated customer service experience.

• Reliable: Able to consistently work the assigned schedule and meet the attendance expectations of the role. You will work from your computer for the duration of your shift and regularly work 40 hours per week with a minimum of 8 hours on Fridays and Saturdays.

• Flexible: Able to work effectively from a home office for the majority of your scheduled work time and travel to our Charleston, South Carolina office approximately 2–3 times per year for in-person meetings, training, and team collaboration.