AV Support Technician (Onsite - Backend Support) - Level 1

Essential Duties and Responsibilities:

• Knowledge of Logitech, Microsoft Teams Rooms, Rally Cameras, Intel Unite, and other videoconference applications
• Knowledge of Crestron Toolbox and Crestron Remote, Windows 10 RDP preferred
• Basic knowledge of MS Intune and MS Teams Admin Center and Biamp Tesira SW preferred
• Familiar with MS MTR Flex and TAP systems is a plus Exceptional knowledge and experience with MS Teams and MS Teams Live Direct end user support on the operation and use of collaboration tools
• Provide remote assistance and training to end users in the operation of AV systems user controls
• Perform routine remote maintenance checks & services on AV systems
• Perform remote basic troubleshooting on AV systems for break fix resolutions
• Operate and test daily functionality of all AV and integrated conference rooms
• Perform routine remote testing and problem diagnosis for projectors microphones speakers amplifiers & LCD/Plasma Displays
• Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
• Troubleshoot AV/V problems last minute as required as well as non-critical situations
• Assist with company meetings/functions that require use of AV infrastructure (audio video conferencing webcasting visual display or projection and control system (AMX Crestron) operations
• Interact with client Customer Help Desk ticketing system to respond to end user requests
• Coordinates with client staff to determine AV basic infrastructure requirements for any new conference room or media design
• Responsible for escalating all “next level” break fix issues to their manager for resolution
• Perform remote testing for local and regional offices
• Other duties assigned as needed
  
  Skills and Abilities:
  
  
• Effective communication and interaction with employees, clients and colleagues and the ability to work effectively with all levels of the organization
• Ability to test equipment and perform basic troubleshooting
• Ability to work and think independently and ensuring to meet deadlines
• Basic computer knowledge
• Knowledge of basic signal flow for audio video and control
• Ability to balance multiple tasks with changing priorities
• Strong organizational skills and excellent attention to detail
• Excellent communication and interpersonal skills both verbal and written
• Demonstrated customer service focus and client communication skills
  
  

Education and/or Experience:

• Minimum high school diploma or equivalent
• Demonstrated working knowledge of AV practices and procedures
• Videoconferencing experience including operation call set-up and equipment
• Demonstrated AV Control experience including Crestron Extron and/or AMX
• Experience and knowledge of web conferencing tools such as WebEx and Cisco meeting place a plus