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Operations Manager, Systems Architecture

Lyra Health

Role overview

Qualifications

  • 8+ years of professional experience in Operations Management, Systems Architecture, Business Operations, Program Management, or related fields in a high-growth environment.
  • Proven track record as a direct people manager with success in setting operational roadmaps and mentoring team members.
  • Deep experience with enterprise tool ecosystems (Salesforce, Workday, Jira, Zendesk, etc.) and managing multi-system data flows.
  • Exceptional written and verbal communication skills with the ability to balance technical details with executive-level strategy.

Responsibilities

  • Serve as direct people manager to an operational team; develop tactical team plans and drive performance against service line metrics.
  • Direct the operational strategy for complex tool integrations and data pipelines, ensuring system stability and high data integrity.
  • Partner closely with Product, Salesforce Development, Clinical, and Operations to surface risks and resolve execution roadblocks.
  • Develop, prioritize, and adjust team roadmaps aligned with broader Provider Core Ops goals.

Key facts

Hard skills

Systems Architecture Data Management Salesforce JIRA Zendesk Technical Leadership Cross-Functional Collaboration

Other skills

  • Analytical Skills
  • People Management
  • Team Performance Management

About the company

Lyra Health logo

Lyra Health

Mental Health Care

Lyra Health is a leading provider of innovative mental health benefits for more than 2.5 million global employees and dependents and is transforming mental health care by creating a frictionless experience for members, providers, and employers. Using matching technology and an innovative digital platform, Lyra quickly connects companies and their employees — plus spouses and children — to world-class therapists, mental health coaches, and personalized medication prescribing. Leading employers partner with Lyra to deliver tailored, value-driven mental health benefits to their people. With Lyra, benefits leaders can offer employees fast, reliable access to providers who practice evidence-based mental health care treatments. For more information, visit lyrahealth.com and follow us on LinkedIn, Facebook, and Twitter. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Lyra, please go directly to our Careers Page: https://lnkd.in/gKEGj8uy Lyra Health will never ask you to download software, purchase equipment, or pay a fee of any sort to explore employment opportunities with our company. In addition, Lyra will not ask for your personal banking information until you are ready to be onboarded as an employee, which will only occur after several rounds of interviews with our company, the completion of necessary onboarding paperwork, and the issuance of an offer letter for employment. Our recruiting emails come from @lyrahealth.com or @lyraclinical.com addresses and will never originate from gmail.com, yahoo.com, or other commercial email services.

Company details

Company typeSME
IndustryMental Health Care
Company size501 - 1000

Links

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Job description

About Lyra Health
Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About The Role

We are seeking a strategic Operations Manager to join our Provider Core Ops Systems Implementation team. In this role, you will lead and scale our Systems Architecture team, driving the operational strategy and multi-system integrations that power Lyra’s provider network platform. You will serve as the bridge between business strategy and technical execution, partnering directly with Product, Engineering, Clinical, and Operations leaders to solve complex infrastructure challenges and ensure seamless, sustainable data flows across provider-facing systems.

Core Focus Areas

  • Team Leadership: Lead, mentor, and empower a high-performing team of Systems Architecture leads and individual contributors.

  • Architectural Ownership: Independently own complex cross-system integrations and multi-tool data pipelines across Workday, Salesforce, and downstream platforms.

  • Cross-Functional Alignment: Translate Clinical and Operations strategy into actionable technical roadmaps while resolving cross-departmental bottlenecks.


Responsibilities:

  • People Management & Operational Leadership: Serve as direct people manager to an operational team within Provider Core Ops. Develop tactical team plans, delegate work effectively, drive team performance against service line metrics, and invest in team culture and career development.

  • Architectural Ownership & Integration: Independently direct the operational strategy for complex tool integrations and data pipelines, ensuring system stability, scalability, and high data integrity across all provider-facing platforms.

  • Cross-Functional Strategic Unblocking: Partner closely with Product, Salesforce Development, Clinical, and Operations leadership to surface risks, resolve departmental tensions, and clear execution roadblocks for your team.

  • Operational Planning & Execution: Develop, prioritize, and adjust team roadmaps aligned with broader Provider Core Ops goals. Drive medium-to-large cross-functional initiatives from scope to delivery.

  • Operational Reporting & System Health: Monitor operational health metrics, evaluate platform performance, and surface automation opportunities to inform long-term infrastructure investments.


    • Qualifications:

  • Experience: 8+ years of professional experience in Operations Management, Systems Architecture, Business Operations, Program Management, or a related technical-ops function within a high-growth environment.

  • People Leadership: Proven track record as a direct people manager with demonstrated success setting operational roadmaps, delegating effectively, and mentoring team members.

  • Technical & Systems Acumen: Deep experience with enterprise tool ecosystems (Salesforce, Workday, Jira, Zendesk, CredentialStream, etc.) and direct experience managing multi-system data flows and integrations.

  • Strategic & XFN Influence: Exceptional written and verbal communication skills; proven ability to balance granular technical details with executive-level strategy while influencing cross functional stakeholders.

  • Operational Insight: Strong analytical acumen and fluency with operational metrics to evaluate team performance and streamline system workflows.

    • "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
     
    By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

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    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
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