Junior IT Operations Specialist (1-Year Fixed-Term Contract)

Location

While our company operates exclusively on a remote basis, you must reside and have the legal right to work in Latvia to apply for this position.

* This is a full-time, remote position. Please note that we do not engage on a B2B or contractor basis. 

* We do not partner with search firms.

About the Role

We're seeking a talented and energetic Junior IT Operations Specialist to support our team during a fixed 12-months period. If you would like to try yourself out in the field of IT operations, gain experience in an international environment while working fully remotely, this is a great opportunity for you! 

Please note that occasional visits to our Riga office will be required, as some equipment and colleagues are based there and may occasionally need on-site support. This is an entry level position, 1 year of experience in a similar field or relevant studies is required to be successful in this role. 

You Will: 

Access & Account Management

• Oversee user lifecycle and provisioning, including account creation, modification, activation, and deactivation, across primary platforms (such as Google Workspace, Okta, Atlassian, Slack & more) in compliance with role-based access control.
• Support onboarding and offboarding processes end-to-end — provisioning accounts and equipment for new hires, and revoking access/reclaiming assets for departing employees.
• Maintain accurate records of user access and permissions for audit and compliance purposes.

IT Support & Troubleshooting

• Serve as first point of contact (Level 1 support) for Lokalisers' day-to-day technical requests submitted via the IT service desk/Slack.
• Troubleshoot basic hardware, software, and connectivity issues on macOS and Windows devices in a remote-only environment.
• Diagnose and resolve account access issues, password resets, and login/SSO problems.
• Escalate more complex issues to Senior IT Operations Specialists with clear documentation of steps already taken.

Documentation & Process Improvement

• Create and maintain how-to guides, FAQs, and internal knowledge base articles for common requests.
• Document existing IT processes clearly, identifying steps that could be automated or streamlined.
• Maintain and improve our IT Operations AI Agents
• Flag recurring issues or inefficiencies to the team and propose small process improvements.
• Keep internal wiki/Confluence pages for owned processes up to date.

Security & Compliance

• Support periodic access reviews and audits by pulling reports and verifying permissions.
• Ensure new equipment and accounts are set up according to security baseline requirements.

Learning & Development

• Shadow senior IT Ops team members to build familiarity with the broader Lokalise IT landscape and how systems interconnect.
• Progressively take on slightly more complex tickets with guidance, building toward independent handling of Level 2 issues.
• Build basic scripting/automation literacy (e.g., reading and understanding existing scripts, minor edits) as a growth path toward the IT Operations Specialist level.

You Must Have:

• A genuine interest in technology, with a curious, troubleshooting mindset (you like figuring out why something's broken, not just fixing it)
• Strong analytical thinking and attention to detail, with the discipline to follow documented processes
• A friendly, service-oriented attitude and clear written communication, most of your day will be helping colleagues over Slack/tickets
• Comfort working independently in a remote-first, English-speaking international team
• ~1 year of relevant hands-on experience (work, internship, personal projects, or self-study all count)

Nice to Have:

• Exposure to identity/access or collaboration tools such as Google Workspace, Okta, Atlassian, or Slack admin (even from personal projects or coursework)
• Basic scripting exposure (e.g., reading or making small edits to existing scripts)

Our Benefits

💰 Competitive salary.
🌍 Fully remote setup with flexible working hours.
🏢 Co-working budget for those days you want a change from your home office.
🌴 Flexible vacation policy to recharge when you need to.
🖥️ Home office setup budget: monitor, desk, ergonomics, whatever helps you do your best work.
📚 Learning & development budget to grow your skills and career.
🏥 Health insurance to keep you covered.
🧘 Wellness allowance to support your mental and physical well-being.
🤝 Great startup culture: remote but close-knit, with regular retreats and social events to stay connected.