Community Manager I

Community Manager I
100% Remote
8 Months

Pay: $25 per hour

The community manager will manage owned social media channels, engage with consumers in social media both proactively and reactively, and will act as the external voice of the company and specific brands while simultaneously acting as the voice of the consumer internally.

The value lies in the community manager serving as a hub and having the ability to connect personally with consumers (humanize the company), to shepherd and provide feedback to various departments internally (brand, AMC, consumer services, quality, legal, IT, etc.) and to be on the front line for spotting emerging risk in social channels.

The community manager is responsible for overseeing multiple client brands within a sector/category and ensuring that our consumers receive the most efficient, integrated, and effective experience available. An integral role of the brand’s presence on social media, the community manager has practical knowledge leveraging brand voice in the form of culturally relevant, social-native commenting & engagement.

The community manager will implement the KCNA social media approach of assigned brands, manage engagement and interactivity with the consumer audience, and foster a positive consumer experience. This role coordinates with external agency partners (including digital, media, and PR), as well as internal department teams to support their respective missions, ensuring consistency in voice and cultivating a strong social brand.

Duties:
• Interact with consumers in our owned social media platforms leveraging integrated management software and related tools
• Participate in the development of agile marketing content based on monitoring social media, flagging opportunities, and formulating plans with internal & external partners
• Document, share, and provide guidance on social copywriting best practices, within and across community management teams
• Participate within channels that the organization will be leveraging to have firsthand knowledge of all relative opportunities available
• Support the development, management, and maintenance of all social media initiatives
• Contribute to creating FAQs, consumer responses, and other social media content to support ongoing brand activations
• Maintain relevant knowledge of social media trends and best practices (while helping develop/socialize)
• Additional miscellaneous tasks related to the role are dependent on business needs
• Note: The primary responsibilities of this role are related to directly engaging with consumers in social channels; this is not a social media strategist or campaigns and tactics development role

Working Conditions:
• Role offers offsite remote working arrangement from any US-based home location
• Adequate internet/Wi-Fi service is necessary to complete work duties
• Shifts vary between the hours of 8:00am-9:00pm CT, Monday thru Friday, depending on assigned schedule
• Role requires minimal weekend (consecutive Saturday + Sunday) coverage between 9:00am-5:00pm CT, depending on assigned schedule (rotating through extensive CM team)
• Engagement with multiple disciplines throughout the organization, therefore, must be able to professionally represent the Consumer Engagement team and our cohesive perspective

Qualifications:
• Candidate should hold a bachelor’s degree, preferably in a relevant discipline (i.e., communication, marketing, PR, journalism, or other relevant areas), and/or demonstrated equivalent ability and experience in the targeted area
• Copywriting/editing experience for social content, general engagement, and risk management is required
• A minimum of 1-2 years of experience is typically expected in entering this position
• Experience with Sprinklr is required
• Bilingual in Spanish or French, a plus - not required
• Childcare Experience – Personal or Professional "nice to have"