Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Genesys Cloud Services, Inc. seeks Business Operations Manager in Durham, NC. **Telecommuting allowed for this position.**

Job description as advertised: Provide business, operational, and budget analysis in support of the global marketing team, Finance, and the company’s growth. This role will partner with Finance and its primary responsibilities will include execution of budget planning and operations—with a focus on amounts and expense timing—while delivering business insights to the Marketing Leadership Team. An important objective of the role is budget and forecast accuracy. Manage and coordinate detailed, campaign-by-campaign budget and expense decision and tracking tools used by the Marketing Leadership Team to budget and forecast the monthly and quarterly timing of their campaign spending – this work presumes a fluency in accruals, expense recognition concepts, and other fundamental accounting practices. Using data analysis frameworks and approaches, partner with Finance, Marketing Analytics, and other stakeholders to identify, track, and optimize marketing spend timing accuracy and campaign ROI. Proactively identify process improvements that scale globally and that improve the customer service experience of marketing budget owners as they interface with the Marketing Operations team during monthly expense, forecasting, and budgeting projects. Play a critical path role in a team-wide effort to automate some management reporting using SQL and to move other management reporting into dashboards. Support the Finance, Marketing Analytics, and Marketing Operations teams in data-driven special projects as needed. Supervise one employee.

Minimum Qualifications: The position requires a Master’s degree in Quantitative Management, Economics, Accounting, Finance, Statistics, or a related field of study plus 3 years of experience in a related occupation. The position requires any amount of experience in the following:

• Experience with marketing data analysis and budget operations and solving problems with data.
• Experience studying and applying accounting principles in management and manipulation of large and complex corporate expense data.
• Experience with Power Query, Power Pivot and SQL.
• Experience building and maintaining KPI reporting dashboards and preparing annual budgets by analyzing large historical data sets using SQL and Excel.
• Experience conducting A/B testing analyses to quantify impact of test and enhance A/B testing strategies.

• Telecommuting allowed for this position.

Salary: $191,776.00 to $201,776.00 annually.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.