Quality Assurance Specialist

Open Door Group (ODG), a mission-driven non-profit organization serving communities in Alberta and BC, is looking for a Quality Assurance Specialist to join our team in Alberta!

Wage: $27.68 to $29.44 per hour

Status: Full-Time, Permanent

Hours of Work: 36 hours per week

Location: This position will be remote, with a primary work location of a home office and a secondary work location from the Open Door Group office in the successful candidate's community. Preference will be given to candidates located in Edmonton or Calgary to support collaboration with internal teams and organizational initiatives.

About the Role

The Quality Assurance Specialist plays a key role in ensuring service excellence, contractual compliance, accreditation standards, and data security across Open Door Group. This position reviews client service delivery, financial transactions, and documentation practices to ensure alignment with ODG service standards, funder policies, and privacy and information security obligations.

The role conducts regular and targeted quality reviews, validates financial orders, identifies compliance issues, and provides clear recommendations for corrective action. The Quality Assurance Specialist also tracks trends and recurring issues, prepares reports on audit findings and risks, and works collaboratively with Finance, Service Delivery, and Business Enablement to support timely resolution and continuous improvement.

This position is well suited to someone who is highly analytical and detail-oriented, communicates feedback clearly and professionally, and can balance independent review work with cross-functional collaboration. The successful candidate will bring a strong understanding of quality assurance, compliance, risk management, privacy, and information security principles, along with strong organizational and documentation skills.

Please see the full job description for a detailed description of the responsibilities included in this position. Full posting and job description are available at: Careers at Open Door Group

Why Open Door Group?

Champion of Great Workplaces: ODG is recognized as one of Canada's Certified Great Places to Work. We foster a culture of compassion and authenticity. Join a team that values your contribution and believes in the potential of every individual.

Competitive Compensation and Benefits: As a Certified Living Wage Employer, ODG offers a comprehensive 100 percent employer-paid benefits package and an RRSP matching program. We also provide an Employee and Family Assistance Program. Our professional development fund supports courses, workshops, and certifications to help you grow your career.

Community Impact: Be part of an organization that provides tailored employment services to build strong workforce ecosystems and thriving communities. Your work will directly contribute to the social and economic well-being of the community.

What You Bring to the Position

If you meet most of the qualifications and are passionate about this work, we encourage you to apply. We recognize that career paths are not always linear. Equivalent combinations of training and experience will be considered.

Education and Experience

• Post-secondary certificate (one-year) in business administration, social services, quality assurance, auditing, data analytics, or a related field
• Minimum two years of recent, related experience in quality assurance, compliance monitoring, auditing, or a related role, preferably within government-funded programs, social services, or non-profit sectors
• An equivalent combination of education, training, and experience will be considered
• Must maintain a satisfactory criminal record

Knowledge and Skills

• Strong attention to detail and accuracy when reviewing service documentation, financial transactions, and compliance evidence
• Solid understanding of quality assurance methodologies, risk management, compliance frameworks, and information security principles
• Analytical and critical thinking skills, with the ability to identify issues, patterns, and trends and translate findings into practical recommendations
• Excellent written and verbal communication skills, including the ability to provide clear, constructive, and professional feedback
• Strong organizational, time management, prioritization, and documentation skills, with the ability to manage varied workloads and meet deadlines
• Ability to work independently while collaborating effectively with cross-functional teams
• Ability to take initiative, solve problems, adapt to change, and respond to changing funder requirements, accreditation standards, and regulatory environments
• Commitment to continuous improvement, learning, innovation, integrity, accountability, respect, client confidentiality, and data security
• Proficiency in Microsoft Office, particularly Excel and Word; experience with case management or CRM systems is considered an asset
• Ability to effectively use virtual platforms, including Zoom and Microsoft Teams

Work Environment and Schedule Requirements

• This is a remote position based primarily from a home office, with secondary access to an Open Door Group office in the successful candidate's community.
• This is a full-time position working 36 hours per week
• The role includes independent review and analysis as well as regular collaboration with program, Finance, Service Delivery, and Business Enablement teams
• Work requires managing multiple priorities and deadlines while maintaining accurate documentation and reporting

Open Door Group values diversity and is committed to providing an inclusive work environment. We are looking for qualified individuals who represent, at all job levels, the diversity of the people we serve. We encourage applications from Indigenous peoples, people of all genders and sexual orientations, racialized individuals, people with disabilities, individuals of diverse ethnic and cultural backgrounds, ages, and faith traditions.

We strive to ensure an accessible experience for candidates. If you require accommodation at any stage of the recruitment process, please contact us toll-free at 1-866-377-3670 and ask to speak with an HR representative, or email us at humanresources@opendoorgroup.org.

If you join our team and require workplace accommodations or supports to be successful in your role, we encourage you to let us know as early as you feel comfortable. We will make every reasonable effort to ensure appropriate supports are in place when you begin, and all requests will be handled respectfully, confidentially, and in accordance with applicable legislation.

Only shortlisted candidates will be contacted.

Thank you for your interest in joining the Open Door Group team!