Training Content & Enablement Manager

Training Content & Enablement Manager

The Training Content & Enablement Manager plays a key role in helping the Customer Training team deliver engaging, effective, and scalable learning experiences. This role is responsible for the development, maintenance, and continuous improvement of customer training content and learning assets that support a consistent customer experience.

By creating accessible, reusable, and audience-focused learning resources, the role helps improve training quality, accelerate content delivery, and increase efficiency across teams.

Working closely with colleagues across Product, Product Marketing, Customer Success, and Training, the Training Content & Enablement Manager ensures customer-facing content remains accurate, relevant, and aligned with organisational priorities. Through thoughtful content design and scalable self-service learning solutions, the role supports customer adoption and success while enabling training teams to focus on high-value customer interactions.

Please note this is an initial 6 month fixed term contract.

What you’ll be getting up to:

• Manage the end-to-end lifecycle of customer training content, including creation, publication, review, maintenance, and retirement.
• Ensure training materials remain aligned with product developments, customer needs, organisational messaging, and strategic priorities
• Create and maintain high-quality, customer-ready learning resources that can be effectively used by Training and Customer Success teams.
• Use AI-enabled and digital tools where appropriate to support the production, maintenance, and personalisation of learning content.
• Ensure learning materials are accessible, scalable, and adaptable to a range of learner needs and use cases.
• Translate product updates, feature enhancements, customer insights, and go-to-market priorities into engaging customer learning experiences.
• Maintain a prioritised content roadmap aligned with release schedules, customer adoption goals, and learner demand.
• Support proactive planning and stakeholder engagement to anticipate learning needs and reduce last-minute content requests.
• Create learning experiences that support customer adoption and confidence while complementing trainer-led learning opportunities.
• Enable training teams to focus on high-value customer interactions, complex implementations, and strategic adoption initiatives through scalable learning solutions.

Experience we’d love to see includes:

• Experience creating, developing, and maintaining customer-facing learning content or educational resources.
• Experience working with Learning Management Systems (LMS) or digital learning platforms.
• Confidence using AI-enabled tools, digital technologies, or automation solutions to improve content creation and learning experiences.
• Knowledge of instructional design principles, learning design, enablement, training delivery, or related disciplines.
• A commitment to creating accessible, inclusive, and engaging learning experiences.
• Experience working within education, technology, software, or customer enablement environments.
• Experience using data, analytics, customer feedback, or learning metrics to evaluate and improve learning effectiveness.
• Strong written and verbal communication skills, with the ability to adapt content for different audiences.
• Experience building positive working relationships with stakeholders across teams.
• Knowledge of Renaissance products and solutions would be highly beneficial

We're looking for someone who is:

• Passionate about helping customers achieve successful outcomes through learning and enablement.
• Comfortable managing competing priorities and adapting to changing business needs.
• Committed to producing high-quality work and continuously improving processes and content.
• Motivated by helping schools, educators, and learners achieve positive outcomes.

🎁Benefits:

• 25 Days a year plus Bank Holidays (3 to be used for our Christmas shutdown)
• A day off for your birthday to celebrate in style!
• Workplace Nursery scheme
• 5 volunteering days a year to use for the causes of your choice
• Access to a benefits and discount platform with access to 1000’s of discounts at retailers, leisure attractions and restaurants
• BUPA Healthcare, Life assurance, Permanent health insurance
• Pension scheme with enhanced employer contribution – up to 8%
• Season ticket loan and EAP