Remote - KYC Specialist

Welcome to Torrero - all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 30,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number of sports events and easy payment options, we cater to diverse interests. Available in 35+ languages, we make gaming accessible worldwide.

If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace.

You will be doing:

• Perform customer identity verifications and document reviews in accordance with regulatory requirements and internal procedures.
• Conduct CDD and EDD checks for new and existing customers, identifying potential risk factors such as politically exposed persons (PEPs) and adverse media.
• Monitor flagged accounts and suspicious activities, escalating concerns to the Compliance or AML team as necessary.
• Collaborate with customer support and payments teams to resolve KYC-related queries and document submission issues.
• Ensure timely and accurate handling of player verifications to meet operational SLAs and regulatory timeframes.
• Maintain up-to-date knowledge of regulatory changes, licensing requirements, and internal risk management protocols.
• Monitoring suspicious transactions related to AML. 
• Handle direct customer communications regarding KYC processes, document requests, and account status updates.
• Process bank transfers, refunds, and manage wallet-to-wallet (W2W) cases for verified or closed accounts.
  
• Assist in the preparation of reports for internal audits, external regulators, and AML officers.
• Contribute to ongoing improvements in KYC processes, tools, and workflows.
  

Your expertise to meet the requirement:

• Previous experience in a KYC or customer due diligence role, preferably within the iGaming, fintech, or financial services industries.
• Solid understanding of KYC/AML regulatory frameworks, especially within the EU, MGA, UKGC, or other iGaming jurisdictions.
• Strong attention to detail, with excellent organizational and documentation skills.
• Ability to work effectively in a fast-paced, high-volume environment.
  
• Must have excellent communication skills
• Should have strong teamwork skills
• Must have high attention to details and multi-tasking abilities
• You must be flexible to work in different shift schedules (day & evening & night) and on weekends

We appreciate:

• Ability to quickly and efficiently solve tasks
• Independence, responsibility, initiative, and keep attention to detail
• A flexible and systematic approach to solving complex problems

We offer:

• Fully remote job - work from anywhere you want
• Shift work
• Competitive compensation
• 28 paid days off per year
• Seniority leave
• Real career opportunities and professional growth
• The great team across the world
  

Hiring Stages:

• Online Assessment
• Introductory Call
  
• Hiring Manager Round
• Reference check
• Offer letter