Senior Technical Consultant - Salesforce

Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)
As a Senior Technical Consultant - Salesforce, you will provide technical leadership across Salesforce platform delivery, solution design, integration, automation, and operational excellence. Working closely with customers, project teams, and business stakeholders, you will design, develop, and optimise Salesforce solutions that help organisations achieve their strategic objectives. This role combines hands-on Salesforce expertise with leadership, consulting, and solution architecture responsibilities, ensuring platforms remain secure, scalable, and aligned to business needs while supporting long-term digital transformation outcomes.

Our offices are based in Wellington. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

At the moment, as Senior Technical Consultant - Salesforce you will be focused on:

• Leading the design, development, configuration, testing, and deployment of Salesforce solutions across complex customer environments.
• Providing technical leadership and guidance across Salesforce platform capabilities, custom development, integrations, and automation.
• Collaborating with customers, project managers, business analysts, and stakeholders to gather requirements and translate them into scalable technical solutions.
• Producing technical designs, architecture recommendations, and implementation plans aligned with best practice.
• Designing and delivering integrations between Salesforce and enterprise applications using APIs and integration platforms.
• Supporting operational excellence through platform optimisation, performance tuning, and ongoing enhancements.
• Contributing to solution governance, technical standards, and future Salesforce platform roadmaps.
• Providing expert advice on Salesforce capabilities, emerging technologies, and innovation opportunities.
• Mentoring team members and supporting the resolution of complex technical challenges.
• Promoting security, compliance, data integrity, and platform governance best practices.
• Ensuring adherence to Datacom health and safety policies and procedures.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• 5+ years of Salesforce consulting, development, or technical delivery experience.
• Strong hands-on experience with Salesforce Sales Cloud, Service Cloud, and platform capabilities.
• Proven experience delivering complex Salesforce implementations and enhancements.
• Experience with Apex, Lightning Web Components (LWC), Flows, and Salesforce integrations.
• Strong understanding of Salesforce architecture, security models, and data management.
• Experience integrating Salesforce with enterprise applications and third-party platforms.
• Technical leadership experience within complex customer environments.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong customer relationship management and stakeholder engagement skills.
• Exceptional communication, presentation, planning, and documentation skills.
• Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent industry experience.

Nice to have:

• Salesforce Platform Developer I or II certification.
• Salesforce Administrator or Advanced Administrator certification.
• Salesforce Application Architect or System Architect certification.
• Experience with MuleSoft or other integration platforms.
• Experience delivering Salesforce solutions within enterprise or government environments.
• Exposure to DevOps practices and CI/CD pipelines within Salesforce ecosystems.
• Knowledge of Agile delivery methodologies.
• Experience with Salesforce Experience Cloud, Marketing Cloud, or Data Cloud.
• Strong mentoring and people leadership experience.

Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.