Virtual Assistant

Job Title: Virtual Assistant

Location: South Africa

Job Type: Full-Time, Remote

Working Hours: US Hours (9am-5pm EST)

Salary: South African Rand (ZAR)

We are seeking two highly organised and detail-oriented Virtual Assistant to join a large, fast-paced organisation.

This is a highly specific administrative role focused on managing a significant volume of email communication and acting as an essential link between different parties involved in business transactions.

The successful candidates will work as the central communication point between internal teams and external partners. Certain parties, including underwriters and brokers, are required to communicate through an intermediary rather than directly with one another. Your role will be to receive emails and documents, identify the correct recipient, and accurately forward the information to the appropriate party.

You will be trained on the relevant workflows, contacts, and communication processes. However, because of the high volume of communication involved, you must be exceptionally confident using Gmail and/or Microsoft Outlook and able to manage a busy inbox efficiently and accurately.

Key Responsibilities

• Manage a high volume of incoming and outgoing emails throughout the day.
• Act as the communication intermediary between designated parties who are not permitted to communicate directly.
• Receive contracts, documents, deal-related information, and other correspondence and forward them to the appropriate recipient.
• Quickly review incoming emails and accurately determine where the communication needs to be routed.
• Ensure emails and documents are forwarded promptly and accurately.
• Follow established communication procedures and maintain appropriate separation between parties where required.
• Learn the relevant contacts, workflows, and routing processes for your assigned area of the business.
• Organise and manage a busy inbox to ensure important communication is not missed.
• Use Gmail and/or Microsoft Outlook features to improve efficiency and manage a high email volume.
• Create and maintain labels, folders, categories, filters, rules, and other inbox-management systems.
• Make effective use of email automation and productivity tools where appropriate.
• Track outstanding communication and follow up when necessary.
• Maintain confidentiality when handling contracts, deals, client information, and sensitive business correspondence.
• Ensure a high level of accuracy and attention to detail at all times.
• Assist with related administrative tasks as required.

Requirements

• Previous experience in an administrative, secretarial, office support, coordination, or high-volume email management role is preferred.
• Exceptional working knowledge of Gmail and/or Microsoft Outlook.
• Strong understanding of advanced inbox-management features, including:
• Labels and folders
• Filters and rules
• Categories and flags
• Email search and organisation
• Automated sorting and routing
• Templates and other productivity features
• Comfortable managing a large volume of emails and working efficiently in a fast-paced environment.
• Exceptional attention to detail and accuracy.
• Strong organisational and time-management skills.
• Ability to quickly learn new processes, contacts, and workflows.
• Able to follow detailed procedures consistently.
• Strong written communication skills and professional email etiquette.
• Ability to work independently and remain productive throughout the day.
• Comfortable handling confidential and sensitive business information.

Thinking of applying? Here's the inside scoop.

Let us walk you through the next steps.

Step 1 – Complete Your Application

Fill in our application form and upload your CV. This stores your profile in our Applicant Tracking System (ATS) and places you into our active job pipelines, making it easier for us to match you with current and future opportunities.

Step 2 – The First Look (One-Way Video Interview)

This is where your application comes to life. We review your CV and video interview to get a feel for your experience, communication style, and overall fit. If we like what we see, you're on to the next step!

Why do we ask for a video?

Because a résumé can tell us what you've done, but it can't show us you. Your video is your moment to shine, and it helps us see:

• How you communicate and connect with people.
• How you present yourself professionally.
• Other opportunities you might be an even better fit for (bonus surprises!).

Think of it as your personal trailer. One great video means we can pitch you for multiple roles and get you in front of the right employers, faster.

Heads up: Some clients watch your video directly, so make it one you'd be proud to have represent you. This is your highlight reel—make it count!

Step 3 – Let's Actually Talk

A Recruitment Specialist calls to chat about your experience, your availability, what you want to earn, and the role itself. Consider it a friendly vibe check.

Step 4 – The Fine Print, Made Fun

We break down what it's like working as an independent contractor—hours, pay, contract terms, the whole deal. No surprises, no fine-print sneakiness. You'll get it all in writing.

Step 5 – Matchmaking Time

Our Talent Delivery Team plays cupid, matching you to clients where you're most likely to shine. We can't promise everyone gets picked, but we're rooting for you.

Step 6 – Showtime

Got shortlisted? We'll set up your interview, prep you like a pro, and have your back the whole way—with a Reworks teammate right there facilitating.

Step 7 – The Verdict

We chase feedback the second it lands and keep you in the loop.

Fraud Disclaimer:  ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.