Team Lead - Doctor Management

Company Description

Montu is Australia's largest healthtech business with a focus on alternative healthcare. Founded in 2019, it supports patients, doctors and pharmacies through its Alternaleaf clinic, offers accredited healthcare education to clinicians via its SAGED platform, and dispensing solutions to pharmacies across Australia through Leafio. Montu is also the founding member of Cannabis Council Australia, a not-for-profit advocacy body that advances legislative change across the healthcare landscape.

Guided by our Culture of Care, our mission is to make alternative healthcare more affordable and accessible for the millions who could benefit. A commitment recently recognised at the Cannabiz Awards, where Montu took home Best Use of Technology for Alternaleaf's IDC and Distributor of the Year for Leafio.

Job Description

We are seeking an experienced healthcare leader to step into a critical role driving clinical excellence and exceptional patient care across our rapidly growing telehealth services.

As a Team Lead - Doctor Management, you will sit at the heart of our clinic operations. Your focus will be on providing proactive oversight of our doctor cohort, identifying emerging risks, and empowering practitioners to meet the highest clinical, compliance, and service expectations. You will collaborate seamlessly with Scheduling, Nursing, People, Legal & Compliance, and Product & Technology to ensure the delivery of safe, top-tier healthcare.

If you excel at performance management, are comfortable leading challenging conversations with senior medical professionals, and leverage data to drive continuous improvement, this is your chance to make a tangible impact.

This is a full-time, Australia-based, fully remote position, working 9am-5pm Monday to Friday AEST/AEDT

Key Responsibilities:

• Monitor doctor performance across the clinic to ensure high clinical and service standards
• Analyse performance data including consultation quality, documentation, utilisation and complaints
• Conduct regular 1:1 performance conversations with doctors, providing coaching and feedback
• Identify trends or emerging risks and implement improvement actions early
• Manage doctor related complaints and clinical incidents, reviewing consultations and documentation
• Partner with internal teams to maintain safe, compliant and efficient telehealth operations
• Support doctor recruitment, onboarding and capability development
• Contribute to initiatives that improve clinical quality, service consistency and operational performance

Qualifications

As Team Lead - Doctor Management, you will proactively monitor, manage, and uplift the performance of our doctor cohort using data-driven insights, structured coaching, and timely interventions.

You will bring:

• Bachelor's degree in Health, Healthcare Management, Nursing, or related field
• 8+ years' experience in a healthcare environment (Telehealth experience highly regarded)
• Proven experience managing the quality and service delivery of doctors, including navigating challenging performance conversations.
• Deep understanding of National Safety and Quality standards and Good Medical Practice, with the ability to critically assess clinical documentation and prescribing patterns.
• Lead implementation of new processes, standards, and tools
• Ability to interpret performance dashboards, identify risk patterns, and contribute to metric design.
• Exceptional communication and influencing skills, with a track record of driving process implementation, clinical governance, and capability uplift.

Additional Information

You'll be joining a high-performing, fast-paced team where your work drives meaningful impact in a leading tech company at the intersection of healthcare. We take pride in our driven and results-focused culture, where ambitious individuals can push the boundaries of innovation and contribute to better outcomes for Australians.

Other benefits include:

• Gaining access to SAGED courses and more through the Greenhouse learning platform, fostering continuous growth and development.
• Enjoying discounts with over 450 retailers through our Reward and Recognition platform.
• Mental health support through our wellbeing platform, Unmind.
• A private health insurance discount through Medibank.
• Up to 8 weeks of paid parental leave.
• Swag kits to celebrate key milestones in your journey with us.
• Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.

If you’re passionate about improving healthcare quality and supporting high performing clinical teams, we’d love to hear from you.

#LI-NT1
#LI-REMOTE

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.