LEARNING CONTENT DESIGNER

MAKE A DIFFERENCE AT OCHIN

OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities. 

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.  

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 800 diverse professionals, working remotely across 46 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: leadership, collaboration, excellence, innovation, inclusion, and stewardship. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team. 

Position Overview

The Learning Content Designer creates original content and visual design in a range of media to strategically advance OCHIN’s position as a regional, national, and global leader in the health education, health equity, and community development spheres. This role blends knowledge translation and visual design skills to distill complex clinical and technical concepts into active learning media end-users can rapidly understand and put into practice.

As a key content contributor in OCHIN’s learning health system, this role employs evidence-based approaches such as user-centered design thinking, neuroscience, cognitive linguistics, and adult learning theory, as well as graphic medicine/graphic public health and visual design principles, to innovate dynamic media that accelerates learning, moves knowledge to action, and helps end-users apply OCHIN innovation to positively impact health and health equity.

Essential Duties

• Works in close partnership with the Improvement Publications Editor to continually develop fresh original content for the OCHIN Improvement Publications portfolio with an emphasis on processes that translate clinical and technical knowledge into practical application.
• Conducts reviews of academic and gray literature.
• Consults internal and external subject matter experts to inform content, Records interviews with primary sources.
• Convenes cross-disciplinary teams of subject matter experts as needed for each particular project.
• Applies evidence-based approaches and design principles to innovate the ways OCHIN Improvement Publications packages and delivers media to accelerate learning; Examples include user-centered design thinking, visual design, cognitive linguistics, neuroscience, gestalt psychology, gamification, and adult learning theory to inform layouts, callouts, graphics, data visualization aids, illustrations, digital interactive tools, apps, video, virtual reality (VR) tools, etc.
• Employs UI and UX approaches to innovate digital interactive educational media to support the learning health system in the virtual space
• Stays current with trends at the leading-edge of virtual education; adult education; health education.
• Oversees translation of content into languages other than English; Vets translations with fluent clinicians/informaticists to confirm clinical accuracy and cultural sensitivity.
• Demonstrates firm grasp of quality improvement methodologies and translates content through a QI lens; Enhances QI with implementation science and change management methodologies.
• Communicates with grant administrators to monitor allocations and timelines for deliverables.
• Collaborates with OCHIN webmasters to design webpages that optimize end-user navigation and capture data about end-user behaviors.
• Coordinates with the OCHIN Analysis and Evaluation Team to embed feedback tools in media disseminated to end-users.
• Participates in dissemination of materials in partnership with OCHIN MarCom or via designated Improvement Publications proxies.
• Serves as an advisor, contributor, or collaborator to various OCHIN workgroups and OCHIN Research projects to conceptualize and develop innovative technical solutions to enhance patient care and health outcomes.
• Consults on culturally-sensitive/end-user-friendly language to enhance provider and patient uptake of health IT solutions; Develops audio-visual solutions to reduce barriers to care for low- or no-literacy patient populations and non-English speakers.
• Serves on internal and external committees as a representative of Improvement Publications.
• Consults on concepts and content for adjunct educational curricula in partnership with OCHIN colleagues.

Non-Essential Functions

• Actively seeks opportunities to improve OCHIN systems and processes to advance health equity.
• Serves as a change agent to drive support for OCHIN’s culture of continual improvement through learning.
• Manages multiple high-priority projects effectively and efficiently.
• Utilizes maturity, judgment, sensitivity, and discretion.
• Escalates risks and issues as appropriate.
• Contributes to the growth and development of the Improvement Publications and Learning and Knowledge Management Team.
• Actively pursues continuous learning and professional growth.
• Assists with onboarding interns.
• Supports and mentors junior Improvement Publications staff.

• Minimum of three (3) years of experience as a content designer, preferably in the healthcare industry. 
• Bachelor’s degree in journalism, healthcare administration, English, communications, design, or a related field is required, master’s degree desired.
• Strong writing and editing skills required
• Professional graphic design skills required; Experience with the Adobe Creative Suite required.
• Command of user-centered design methodologies desired.
• Knowledge of adult education theory and best practices desired.
• Knowledge of quality and process improvement methodology(ies) desired
• Experience producing audio-visual media (e.g., recording and editing podcasts, filming, and editing video using Final Cut Pro or similar software) strongly desired
• Experience with the Epic EHR is strongly desired
• Strong interpersonal, intercultural, customer service, and time management skills
• Ability to work well without direct supervision as well as in a team environment

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date. 

  Prior to moving forward to the team interview, all candidates are required to complete a 50–60-minute competency assessment. The assessment gives us insights into how your strengths, preferences, and work style align with the OCHIN's nine core competencies. It’s not about passing or failing—it’s about understanding fit and setting you up for success.
Physical Requirements/Work Environment:

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action.  
• Reading, speaking, writing, and understanding English.  
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.  
• This position requires a virtual home-office environment, working remotely. 
• The role routinely uses standard office equipment such as computers and mobile devices. 
• Travel is required to support OCHIN’s business requirements for Go-Live installations or training which may require travel by air, vehicle, or train. 

Work Location and Travel Requirements: OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position. Work from home requirements are: 

• Ability to work independently and efficiently from a home office environment 
• High Speed Internet Service 
• It is a requirement that employees work in a distraction free workplace 
• Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN 
• (OR) Travel may be required nationally based on business requirements for OCHIN 

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/careerCOVID-19 Vaccination Requirement To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.  

Equal Opportunity Statement OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve. As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.   

Base Pay Overview OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. Pay information by position level is listed below. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.  

#LI-Remote