Director, Engineering - Customer Protection and Digital Shared Services QE

Job Description:

Note: Fidelity will not provide immigration sponsorship for this position.

Fidelity Investments has a phenomenal opportunity for a Director, Engineering, to lead the Customer Protection and Digital Shared Services QE group! This individual will have the responsibility to lead, innovate and revitalize test automation effort across multiple teams to achieve substantial scale and efficiency to accelerate business outcome. Including developing an automation roadmap, strategies, monitoring testing progress, providing automation KPIs to Engineering leaders and Product, project estimates/resource assignments and relationship management with development/business partners. This includes automation analysis/evaluation, automation approach, test scenarios, overseeing multiple projects, leading/supporting the design/development and execution of both test cases/scripts, monitoring first-level triage of defects found, and ensuring thorough retesting of defects through resolution occurs. This role will be based in Westlake, TX.

The Expertise You Have

• Bachelor’s degree in computer science preferred; a degree in Engineering or Math is acceptable with comparable software development experience.

• 10 years of software development or test automation experience.

• Experience in Financial Services, specifically in DC or DB. Digital products such as NetBenefits, NB Mobile and PSW product area are a plus.

• Excellent interpersonal and communication skills to build and maintain strong multi-functional partnerships and relationships at all levels of the organization

• Deep technical expertise with confirmed ability to drive technical solutions and automation frameworks/pipelines such as Selenium, Playwright, Rest Assured, Karate, etc.

• Work closely with product owners on blueprints and quarterly planning on feature sets that impact multiple clients and products.

• Uses a data-focused approach to decision making, in day-to-day leadership and strategic tradeoff analyses

• Practical experience with quality engineering fundamentals such as test automation, data virtualization, and CI/CD integration

• Authentic investment in implementing and sustaining quality gates with an audit and governance approach

• Proactively partner with Engineering partners, COE teams, and Product Managers to:

  • influence strategic backlog and prioritization decisions related to your area of expertise

  • measure performance through established objectives and critical metrics and deliver agreed upon business, technology, and people results

  • align associates across teams and product areas to ensure the best utilization of talent while also building learning opportunities and content to develop skills

  • set and apply standards and ensure the work performed is aligned with established road maps

• An intellectual curiosity and passion to learn new skills and modeling a culture of continuous learning, mentoring, and coaching

• Experience resource planning and talent allocation across large organizations

The Value You Deliver

• Leading the team to revitalize test automation effort to reduce testing cycle time significantly while increasing test coverage.

• Imagine. Innovate. Inspire. Keep it cool: Cultivate an inclusive organizational culture, champion positive energy and family spirit, recognize greatness, support each other and enjoy the journey.

• Supporting Engineering delivery teams to achieve faster delivery speed, collaborating with development and DevOps engineers.

• Contributing to process-improvement initiatives in an effort to maximize velocity for the product team.

• Plan, coordinate and work with partners to create team capacity to achieve the revitalization goal.

• Work with other QE lead/teams to use and reuse existing automation dashboard and methodology and strive to improve

The Team

The Workplace Investing Quality Engineering team is seeking a multifaceted, forward thinking organizational leader who is passionate about the customer and committed to quality. Strategic mentality coupled with technical competence of Quality practices drives our ideal candidate toward execution and delivery, while they lead a distributed team of Quality Engineers.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

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Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.