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Field Service Technician

INNIO Group

Role overview

Qualifications

  • +7 years experience in a technical role or extensive experience with issue resolution in Field-Service on engines
  • Strong customer service mindset
  • Fluency in English
  • Good interpersonal skills

Responsibilities

  • Perform preventative maintenance such as oil changes and valve adjustments
  • Use tools including diagnostic equipment and power tools
  • Read and interpret safety documents and mechanical diagrams
  • Troubleshoot and repair engines

Key facts

Hard skills

Health Maintenance Safety Standards Electric Power Systems Issue Management Commissioning Positive Psychology

Other skills

  • Mechanical Aptitude
  • Troubleshooting (Problem Solving)
  • Customer Service
  • Technical Acumen
  • Teamwork
  • Communication
  • Problem Solving
  • Strong Work Ethic

About the company

INNIO Group logo

INNIO Group

Industrial Machinery Manufacturing

INNIO is a leading energy solution and service provider that empowers industries and communities to make sustainable energy work today. With our product brands Jenbacher and Waukesha and our digital platform myPlant, INNIO offers innovative solutions for the power generation and compression segments that help industries and communities generate and manage energy sustainably while navigating the fast-changing landscape of traditional and green energy sources. We are individual in scope, but global in scale. With our flexible, scalable, and resilient energy solutions and services, we are enabling our customers to manage the energy transition along the energy value chain wherever they are in their transition journey. INNIO is headquartered in Jenbach (Austria), with other primary operations in Waukesha (Wisconsin, U.S.) and Welland (Ontario, Canada). A team of more than 4,000 experts provides life-cycle support to the more than 55,000 delivered engines globally through a service network in more than 100 countries. INNIO was awarded the Platinum Medal from EcoVadis in 2022 for our outstanding sustainability efforts. For more information, visit the company's website at www.innio.com. Interested in working for us? Klick here: https://careers.innio.com/en Follow us on Instagram (www.innio.com/instagram), Facebook (www.innio.com/facebook), Twitter (www.innio.com/twitter) and YouTube (www.innio.com/youtube). Privacy Policy: https://www.innio.com/en/privacy If you have any concerns, please contact us via communication@innio.com

Company details

Company typeLarge
IndustryIndustrial Machinery Manufacturing
Company size1001 - 5000

Links

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Job description

Essential Responsibilities: 
  • Must have prior mechanical experience such as automotive, power generation, heavy equipment or diesel engines.
  • Perform preventative maintenance (oil change, valve adjustment, lube and check equipment)
  • Experienced using tools (including diagnostic equipment, hand tools, and power tools)
  • Ability to read, interpret safety documents, schematics and other mechanical diagrams
  • Experienced in troubleshooting and repairs of an engine.
  • The ability to work well as part of a team.
  • Willing to work in non-climate-controlled conditions.
  • Ability to travel incl. overnight travel.
  • Strong computer skills including Microsoft Word, Excel, Outlook
  • Must have a positive attitude, strong work ethic and desire to succeed.
  • Must be able to communicate via telephone & email
 
Qualification Requirements: 
  • Strong customer service mindset and strong skills to drive, support,
  • Empower and inspire the Service teams and Customers +7 years’ experience in a technical role or
  • extensive years of experience with issue resolution exposure within (Field-)
  • Service on engines (ideally INNIO Jenbacher engines) Technical attitude, complemented by strong business acumen including basic IT skills
  • Willingness to work in shift model (depending) and on call
  • Experience working with electrical or mechanical systems
  • Fluency in English a must
  • Good interpersonal skills
Job specific knowledge:
  • Strong communication skills…experienced in customer communications. 
  • Boundaryless and multi-culture working mindset and team player.
  • Able to work efficiently without direct supervision.
Preferred: 
  • Multi-working experience with Jenbacher gas engines in the field, operational & commissioning, all engine types.
  • Jenbacher training certifications: FTB, FTA, CT1, CT2, MR6
  • Mechanical RCA research and analysis exposure
  • Previous field experience a bonus

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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