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Field Service Technician

Waukesha Gas Engines

Role overview

Qualifications

  • 7+ years experience in a technical role
  • Strong customer service mindset
  • Fluency in English
  • Experience with electrical or mechanical systems

Responsibilities

  • Perform preventative maintenance on equipment
  • Troubleshoot and repair engines
  • Work as part of a team in non-climate-controlled conditions
  • Communicate effectively via telephone and email

Key facts

  • Remote from: California (USA)
  • Full time
  • Senior (5-10 years)
  • Field Solutions Engineer
  • English

Hard skills

Other skills

  • Mechanical Aptitude
  • Troubleshooting (Problem Solving)
  • Customer Service
  • Communication
  • Teamwork
  • Problem Solving
  • Strong Work Ethic
  • Social Skills

About the company

Waukesha Gas Engines logo

Waukesha Gas Engines

Industrial Machinery Manufacturing

Waukesha Gas Engines are built to work tougher, longer, and smarter for the oil and gas industry’s most challenging and remote environments. With a legacy of technological innovation, we build gas compression and power generation solutions equipment with wide operating ranges that consistently outperform and deliver cleaner, more efficient, and more economical power to customers worldwide. Additionally, we connect with our customers locally for rapid response to their service needs and provide enhanced support in the form of parts and services. Waukesha Engines' commitment to the industry spans more than 100 years and we are taking steps to ensure that we’re an important part of your future. We work every day to build on this foundation by evolving our engine technologies, creating new service innovations, and increasing the impact of our distributors and customers worldwide. Waukesha Engine is a business unit of INNIO has primary operations in Waukesha, Wisconsin, USA, and Welland, Ontario, Canada. Careers at INNIO: https://jobs.jobvite.com/innio Training at Waukesha Engines: https://training.innio.com/Waukesha

Company details

IndustryIndustrial Machinery Manufacturing
Company size501 - 1000

Links

Website LinkedIn See all jobs

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Job description

Essential Responsibilities: 
  • Must have prior mechanical experience such as automotive, power generation, heavy equipment or diesel engines.
  • Perform preventative maintenance (oil change, valve adjustment, lube and check equipment)
  • Experienced using tools (including diagnostic equipment, hand tools, and power tools)
  • Ability to read, interpret safety documents, schematics and other mechanical diagrams
  • Experienced in troubleshooting and repairs of an engine.
  • The ability to work well as part of a team.
  • Willing to work in non-climate-controlled conditions.
  • Ability to travel incl. overnight travel.
  • Strong computer skills including Microsoft Word, Excel, Outlook
  • Must have a positive attitude, strong work ethic and desire to succeed.
  • Must be able to communicate via telephone & email
Qualification Requirements: 
  • Strong customer service mindset and strong skills to drive, support,
  • Empower and inspire the Service teams and Customers +7 years’ experience in a technical role or
  • extensive years of experience with issue resolution exposure within (Field-)
  • Service on engines (ideally INNIO Jenbacher engines) Technical attitude, complemented by strong business acumen including basic IT skills
  • Willingness to work in shift model (depending) and on call
  • Experience working with electrical or mechanical systems
  • Fluency in English a must
  • Good interpersonal skills
Job specific knowledge:
  • Strong communication skills…experienced in customer communications. 
  • Boundaryless and multi-culture working mindset and team player.
  • Able to work efficiently without direct supervision.
Preferred: 
  • Multi-working experience with Jenbacher gas engines in the field, operational & commissioning, all engine types.
  • Jenbacher training certifications: FTB, FTA, CT1, CT2, MR6
  • Mechanical RCA research and analysis exposure
  • Previous field experience a bonus

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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