Description
Who We're Looking For - The Dream Maker
We’re looking for a hands-on Billing & Collection Manager to lead our Billing & Collections team and own the function end to end.
You’ll be responsible for both team performance and operational results—ensuring customers are billed accurately and on time, payments are collected and reconciled, and outstanding balances are handled proactively. You’ll set priorities, establish clear processes, coach team members, and step into the details when a complex billing or collection issue needs to be resolved.
This role sits at the center of Finance, Sales, and Customer Success, combining people leadership, financial accuracy, direct customer communication, reporting, and process improvement. We’re looking for someone who notices when the numbers don’t add up, creates clarity for the team, and takes ownership of resolving the issue.
About Chargeflow
Chargeflow is a leading force in fintech innovation, tackling chargeback fraud and the impact it has on online businesses. Born from a deep passion for technology and eCommerce, we’ve developed an AI-driven solution that helps merchants manage credit card disputes, recover lost revenue, and protect their businesses through a unique success-based model.
Backed by $49M from Viola Growth, OpenView, Sequoia Capital, and other top-tier global investors, Chargeflow is on a product-led growth journey. We’re a tight-knit team of passionate builders and entrepreneurs, united by our mission to revolutionize eCommerce and protect online businesses from chargeback fraud.
What You’ll Own
- Lead, coach, and develop the Billing & Collections team, creating clear expectations, accountability, and opportunities for growth.
- Set team priorities, allocate work, monitor performance, and ensure consistent execution against billing and collection targets.
- Establish effective team workflows, quality standards, escalation paths, and operating procedures.
- Manage the end-to-end billing cycle, from generating and distributing invoices to verifying pricing, billing terms, and contract compliance.
- Own accounts receivable and cash reconciliation, ensuring accurate and complete financial records.
- Monitor outstanding balances and aging reports, guiding the team in taking proactive action to reduce overdue payments and bad debt.
- Support the team in complex or sensitive customer conversations and personally manage escalations when needed.
- Assess bad-debt risk and define the appropriate approach for long-term outstanding invoices.
- Perform periodic reviews and reconciliations to support accurate revenue recognition.
- Support weekly and month-end cash-flow forecasting.
- Build and maintain reports on billing and collection performance, team KPIs, risks, and trends.
- Use performance data to identify gaps, coach the team, and improve operational results.
- Identify opportunities to strengthen controls, optimize revenue collection, automate manual work, and scale the function.
- Build strong relationships with key customers, understand their billing requirements, and address issues before they escalate.
- Partner closely with Finance, Sales, and Customer Success to resolve discrepancies and create a smooth customer experience.
Requirements
What You Bring
- At least 5 years of hands-on experience in billing, collections, accounts receivable, or a related financial operations role.
- Proven people-management experience leading, coaching, and developing a Billing, Collections, Accounts Receivable, or Finance Operations team.
- Experience setting team priorities, monitoring performance, managing workloads, and holding people accountable for results.
- A hands-on management style and the willingness to step into operational details and customer escalations when needed.
- A bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- Strong knowledge of billing processes, collection strategies, account reconciliation, and accounting principles.
- Experience working with billing platforms, CRM systems, and tools such as Stripe, Shopify, HubSpot, or similar.
- Previous experience in fintech, payments, or payment processing.
- Strong analytical skills and the ability to turn financial and team-performance data into clear, actionable insights.
- Excellent English and strong written and verbal communication skills.
- The confidence and judgment to handle sensitive customer and employee conversations professionally and assertively.
- High attention to detail, accountability, adaptability, and the ability to lead effectively in a fast-moving environment.
Nice to Have
- An MBA or another advanced qualification in Finance, Accounting, or Business.
- Experience leading billing and collections for a global SaaS business.
- Experience managing a remote or distributed finance operations team.
- Experience improving or automating billing and collection workflows.
How We Work
We move quickly, collaborate across teams, and expect managers to take ownership of both their team and their function. Our managers create clarity, develop their people, and remain close enough to the work to recognize risks and step in when necessary.
We care about accuracy, but we also look beyond the immediate task to understand how the team, process, and systems can work better at scale.
This is a remote, full-time role based in the Philippines.
If you’re looking for a hands-on leadership role where you can build a strong team and take real ownership of a critical financial function, we’d love to hear from you.
