Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.
Job Summary
The Sr Director, Professional Services is responsible for leading the strategy, execution, and performance of Syntax’s Professional Services organization. This role oversees client delivery, solution design, service quality, and operational excellence across complex SAP and digital transformation engagements. The ideal candidate brings strong leadership, deep consulting experience, and the ability to translate client needs into scalable, high-value service solutions. This position also plays a key role in advancing AI-enabled service offerings, improving delivery efficiency, and supporting innovation across the practice.
Key Responsibilities
- Lead the Professional Services organization to ensure consistent delivery quality, client satisfaction, and business growth.
- Oversee complex SAP and transformation engagements from solutioning through delivery and transition to support.
- Partner with sales, delivery, and account teams to shape service strategies, proposals, and client roadmaps.
- Develop and implement operating models, governance frameworks, and performance metrics that drive accountability and scalability.
- Manage resource planning, utilization, forecasting, and practice performance to support financial and operational goals.
- Build trusted client relationships and serve as an executive sponsor for key accounts and strategic initiatives.
- Guide teams in adopting modern delivery approaches, including automation, intelligent workflows, and AI-enabled service models.
- Identify opportunities to improve delivery efficiency, standardization, and knowledge reuse across projects.
- Support the development of service offerings that incorporate AI, analytics, automation, and other emerging technologies.
- Mentor and develop senior leaders, managers, and delivery teams to strengthen organizational capability and succession depth.
- Collaborate across functions to ensure alignment between client needs, service execution, and long-term growth objectives.
- Ensure adherence to Syntax standards, quality expectations, and client commitments.
Required Qualifications
- Extensive experience in professional services, consulting, or delivery leadership within SAP or enterprise technology environments.
- Proven success leading large, cross-functional teams and managing complex client engagements.
- Strong understanding of service delivery, operational management, financial performance, and client relationship management.
- Demonstrated ability to translate strategic objectives into actionable plans and measurable results.
- Experience working with executive stakeholders and driving consensus across internal and client organizations.
- Strong business acumen with the ability to balance client needs, team development, and organizational goals.
- Familiarity with digital transformation trends, including automation and AI-enabled service delivery.
- Excellent communication, leadership, and problem-solving skills.
- Ability to operate effectively in a fast-paced, growth-oriented environment.
Preferred Qualifications
- Experience leading professional services in a global or matrixed organization.
- Background in SAP consulting, managed services, or large-scale enterprise transformation.
- Experience developing or scaling service offerings that include AI, automation, analytics, or intelligent process optimization.
- Knowledge of modern delivery methodologies, operating models, and continuous improvement practices.
- Experience supporting pre-sales, solution development, and client advisory activities.
- An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.
Education & Certifications
- Bachelor’s degree in Business, Information Systems, Computer Science, or a related field required; advanced degree preferred.
- Professional certifications in SAP, project management, IT service management, cloud, or related disciplines are a plus.
Why Syntax?
Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.
- Competitive, above-average compensation
- Global tourist: With us, you can also work from abroad from time to time
- Flexible working time models, home office
- Attractive benefits, e.g. company pension scheme or various health offers
- A modern environment in which the "you" is part of it
- Open feedback culture, flat hierarchies and a motivated team
- Individual career planning with continuous training and coaching on the job
You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!
Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
