Operations Specialist

At CLS Living, our mission is simple: to deliver an unparalleled resident experience and foster an exceptional workplace environment. We are committed to building a world-class team of passionate individuals who thrive in a culture of positivity, creativity, and continuous growth.

Each day brings new opportunities to innovate, lead, and make a meaningful impact. We take pride in our vibrant, design-forward communities and in the devoted teams who manage them with care and integrity. Our success starts with our people—and when our team thrives, our residents do too.

Company Benefits & Perks

We believe in rewarding our team with benefits that support both personal and professional well-being:

• Generous Paid Time Off (PTO)

• 401(k) with Company Matching

• Comprehensive Health, Dental, and Vision Insurance

• Health Savings Account (HSA) & Flexible Spending Account (FSA)

• Life Insurance & Parental Leave

• Employee Assistance Program (EAP)

• Relocation Assistance

• Professional Development & Advancement Opportunities

• Supportive, Fun, and Flexible Work Environment

• Access to an Unmatched Company Culture that values individuality and innovation

The Job At-A-Glance:

We are seeking an Operations Specialist to join the CLS Living corporate team. Reporting to the SVP of Operations, this role will support a variety of operational functions across our portfolio of student housing properties. The position requires 85–90% travel.

The ideal candidate will be technically proficient with a strong working knowledge of building and mechanical systems.

Key Responsibilities

• Support student housing properties with on-site management functions as assigned.

• Assist in the development and distribution of property operations resources.

• Implement strategic marketing plans and support leasing efforts, including marketing execution.

• Ensure property management software is accurate, up to date, and fully utilized.

• Partner with General Managers to build and maintain high-performing, collaborative teams.

• Maintain professional standards of management, communication, and reporting.

• Deliver first-class customer service to prospects and residents; ensure requests are handled promptly and professionally.

• Foster a professional, friendly, and welcoming office environment.

• Assist with lease processing, administration, and general administrative duties.

• Support collections, evictions, and other legal/administrative processes as needed.

• Contribute to the development of the company’s core strategic plan.

• Fill in for open property positions as needed across the portfolio.

• Perform other duties as assigned by the Supervisor.

Note: The activities listed above are representative but not all-inclusive.

What We’re Looking For

You thrive on sharing your knowledge and shaping a better future for CLS Living. You serve as the number-one ambassador of the CLS Culture and Vision within your community. You have the personal drive to be your best and the ambition to grow within our company.

Qualifications & Skills

• Bachelor’s degree OR 3–5 years of experience in student housing with a supervisory or higher management role OR an equivalent combination of education and experience.

• Proven ability to lead, inspire, and motivate a dynamic team with a strong customer-centric mindset.

• Ability to manage multiple projects simultaneously, set priorities, and meet deadlines.

• Entrepreneurial mindset—creative and willing to challenge the status quo to meet the needs of our residents and company.

• Excellent written and verbal communication skills.

• Strong organizational and analytical skills.

• Intermediate to advanced proficiency in Microsoft Office Suite and Entrata software.

• Exceptional customer service skills.

• Excellent time management with the ability to prioritize work effectively.

Who You Are