MDI Relationship Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

MDI Relationship Manager

What does a successful Minority Depository Institution Relationship Manager do?
The MDI Relationship Manager is responsible for managing Fiserv business relationships with a portfolio of clients from a strategic and consultative perspective. Serving as the primary contact for the client’s executive and/or senior level leaders, the Relationship Manager will manage and grow the overall relationship with senior-level decision makers and influencers at assigned clients, creating customer loyalty, and increasing revenues. By leveraging Fiserv solutions, the Relationship Manager seeks to maximize clients' growth and profitability, utilizing company resources to ensure client satisfaction, retention, and increased profitability for Fiserv.

What you will do:

• Serve as the primary point of contact and information resource to clients, sales support, marketing, and management regarding ongoing operations.
• Lead retention of partnerships via contract renegotiations and renewals that deliver profitable outcomes.
• Cultivate and improve relationships across multi-level and teams at clients to identify and implement solutions to grow and expand revenue.
• Maintain industry and product knowledge, understanding clients’ needs and concerns while continuously promoting a positive company image.
• Meet or exceed corporate goals regarding revenue, profit, and customer satisfaction under limited direction.
• Collaborate with the Account Manager to ensure cases are resolved in a timely manner.
• Collaborate closely with clients to understand their strategy, financial metrics, and overall performance, ensuring all needs are being addressed.

What you will need to have:

• Five or more years of experience managing, growing relationships, and implementing cross-functional strategy to drive revenue growth with large clients.
• Five or more years of experience in the banking or financial services industry.
• Experience with sales and negotiating techniques, including consultative selling skills with a consistent record of negotiating, closing deals, and generating results in a timely manner.
• Proficiency in Microsoft tools: Word, Excel, PowerPoint, and Outlook.
• Bachelor's degree or a combination of work, education, and military experience.

What would be great to have:

• Knowledge of Salesforce or similar eCRM tool.
• MBA
• Bilingual

Travel Required: Up to 60% domestic travel.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.