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Telehealth Triage Nurse

FONEMED

Role overview

Qualifications

  • Completion of a recognized Nursing program
  • Minimum 3 years of recent clinical experience as a Registered Nurse
  • Must possess a compact nursing license
  • Strong communication skills

Responsibilities

  • Provide telephone triage and advice to callers
  • Exercise clinical judgement and utilize protocols for patient care
  • Promptly complete confidential medical records
  • Provide clear and concise information during patient encounters

About the company

FONEMED logo

FONEMED

Telehealth & Telemedicine

Fonemed was founded in 1996 by a group of physicians, philanthropists and businesspeople who recognized the need for improved healthcare worldwide and saw telephone-based triage as the premier method to provide that care. We are a privately held, Limited Liability Company registered in the USA and Canada, with corporate headquarters in St. John’s, Newfoundland and Labrador, and in Ventura, California. Currently we employ approximately 300 individuals. Fonemed provides healthcare-based services and software solutions to increase our clients’ patients access to quality healthcare while also providing additional cost control to our clients. Our specialty service has been 24/7 virtual nurse triage. We recently expanded services to include access to nurse practitioners providing additional primary care advice and treatment. Our nurses are located throughout the United States and Canada, and we are exploring growth opportunities in Europe and Asia. The Fonemed Health Management Platform is a Cloud-based application that provides access and security and comes fully integrated with the Schmitt-Thompson Clinical Content Triage Guidelines. The Platform allows our clients to deliver comprehensive, technology-powered, people-driven customized solutions to meet specific requirements. Through our software, clients have the ability to manage such activities as client registration, online health assessment, nurse triage and nurse practitioner assessment and referrals. At Fonemed, we empower our clients to strategically expand patient engagement, diversify revenue streams or reduce operating costs through proven technology that has been developed through the foundation of over 26 years of industry experience and more than 10 years of using and enhancing the Platform ourselves. We are URAC accredited, SOC2 certified, and HIPAA compliant with over 2,500 client groups, representing well over 25 million individuals.

Company details

Company typeSME
IndustryTelehealth & Telemedicine
Company size201 - 500

Links

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Job description

Telehealth Triage Nurse (Remote)
Full Time 0.8 - 1.0 FTE - Part Time may be considered based on availability
Must have compact nursing license

Fonemed is recruiting full time remote Registered Nurses to join our team! We are looking for experienced and dependable Registered Nurse who are dedicated to providing quality nursing care to patients. If you are a Registered Nurse who is looking for a challenge and a company who values you, apply today! 

Position Overview

Our nurses provide telephone triage and health advice to callers across the United States remotely from the comfort of their own home using world renowned Schmitt-Thompson protocols and provide nursing care advice virtually to patients. Calls received can vary greatly in subject matter and complexity. In addition to triage calls, we receive questions requesting information on medical conditions, medications, diagnostic tests, etc., and provide patient support through addressing their medical questions and concerns. Registered Nurses must be attentive and engaged listeners who have strong critical thinking and clinical assessment abilities and are able to make decisions independently and document clear clinical data. All calls are documented electronically, and all telephone encounters are recorded.    

Role Responsibilities
  • Provide telephone triage and advice to callers to assist them in making timely medical decisions
  • Exercise clinical judgement in combination with utilization of protocols to arrive at the appropriate disposition to provide timely and accurate level of care to patients
  • Promptly complete confidential medical records as per company documentation standards
  • Provide clear and concise information and direction during patient encounters

Expectations of Nurse
  • Full time work with a commitment of 32-40 hours per week and the opportunity to pick up additional shifts when available at your own discretion
  • Part time work may be considered with open availability 
  • Private HIPAA compliant home office with high-speed internet connectivity (wired/ethernet highly recommended)
  • Must be able to provide own computer equipment (computer or laptop, second monitor, keyboard, mouse, wired USB headset and high-speed internet)
  • Participation (via telephone or video) in staff meetings
  • Full compliance with FONEMED policies and procedures, including HIPAA privacy requirements

Scheduling and Licensure
  • Full time work with a commitment of 32-40 hours per week and the opportunity to pick up additional shifts when available at your own discretion
  • Part time work may be considered with open availability 
  • Shift work type schedule that could include mornings, days, evenings, nights, weekends, holidays and occasional split shifts
  • Our current major hiring need is for shifts that would fall between 06:00am ET and 22:00pm ET daily. Please note that we are not able to offer a set schedule at this time, your schedule would vary week to week
  • Work every other weekend, option to work additional weekends also available
  • Must possess a compact nursing license and a California license would be an asset

Qualifications and Experience
  • Completion of a recognized Nursing program
  • Minimum 3 years of recent clinical experience as a Registered Nurse, preferably in areas such as ER/Urgent Care, Adult, Pediatric, OB/GYN, Orthopedic, Ambulatory Care, Home Health, or ICU
  • An active license in CA is required, along with active compact license in your home state.
  • Active licensure in all 50 states would be an asset or the willingness to obtain licenses at the company’s request
  • Previous telephone triage experience using electronic triage software and computerized medical protocols will be considered an asset
  • Experience using the Barton Schmitt/David Thompson guidelines will be considered an asset
  • Strong communication skills
  • Strong clinical assessment skills
  • Strong computer skills within a Windows environment and keyboarding ability
  • Bilingual English/Spanish will be considered an asset

Why Work With US:

With over 30 years in the telehealth industry servicing clients across North America, Fonemed prides itself on providing outstanding client experience and practicing a culture of care in everything we do. We are a growing company who values our greatest resource - our people! We provide a collaborative company culture and a welcoming team. If you are looking for an opportunity to practice your nursing skills from home and work for company that values you, apply today

Fonemed is an equal opportunity employer and is committed to diversity. We appreciate the interest of everyone who applies for the position, however only those selected for an interview will be contacted. Please visit our website at www.fonemed.com


 

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Marcus Rivera

Chief Revenue Officer

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