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Senior Product Data Analyst (remote from GMT-7 to GMT+4 timezones)

Role overview

Qualifications

  • At least 4 years in data or product analytics.
  • Strong SQL and Python.
  • A product mindset: you start from what the customer experiences, not from what’s in the tables.
  • Fluency with AI-assisted development — we build dashboards and analyses with agentic coding tools (Claude Code and similar) as part of the day-to-day.

Responsibilities

  • Own the dashboards that product and customer teams work from, across most of our products.
  • Turn complaints and open questions into defined metrics, and track them over time.
  • Catch product issues in the data before they become escalations.
  • Work with the founder, product managers, engineers, and customer success to decide what to measure, and explain why a number moved.

About the company

Collectly logo

Collectly

Digital Health & Health Tech

Collectly is an AI-powered technology company transforming how healthcare organizations manage the patient financial experience—from digital intake and pre-visit financial engagement to final payment. Our platform automates every step of the revenue cycle to help providers: 1️⃣ Accelerate and increase cash flow 2️⃣ Increase patient satisfaction 3️⃣ Reduce administrative burden 4️⃣ Slash the cost to collect We serve a wide range of specialties and org types—from ambulatory groups and acute care systems to RCM companies and behavioral health providers—helping them modernize patient billing and boost financial performance at scale. Collectly also includes Billie—your new AI-powered billing support rep that never sleeps. Billie responds instantly across chat, email, SMS, and voice—reducing support volume by up to 85%, resolving questions faster, and helping patients understand what they owe, why, and how to pay. It’s not just about which channels you use—it’s how you use them. Collectly intelligently delivers the right message at the right time, in the right format, tailored to each patient’s context. With seamless EHR/PM integration, workflows stay connected and efficient. With Collectly, providers can: • Automate follow-ups and accelerate payments • Enable 2-click, no-login digital payments • Offer self-serve payment plans and family billing • Eliminate paper with mobile-first statements and digital intake • Capture accurate data with upfront insurance verification • Gain real-time visibility into revenue performance Trusted by 3,000+ healthcare organizations, Collectly helps providers improve collections and deliver a better financial experience for every patient.

Company details

Company typeScaleup
IndustryDigital Health & Health Tech
Company size51 - 200

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Job description

About Collectly

 
Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation. Millions of patients navigate inefficient billing systems every day, while providers face delayed payments, rising administrative burden, and operational complexity.
 
Collectly applies artificial intelligence to automate workflows, accelerate cash flow, and modernize the patient financial experience; enabling healthcare organizations to operate more efficiently and focus on delivering care.
 
There could not be a hotter space to play in.  Healthcare is a $4.9T industry and is adopting AI technology at 2.2x the rate of the rest of the economy.  RCM is at the heart of this transformation as it has a clear and demonstrable ROI to our customers. 
 

About the role


We’re hiring a Senior Product Data Analyst to own how customers and our own teams see product performance. You will work both on our pre-service products (visit cost estimates, eligibility and benefits, patient support voice agent) and post-service (patient billing, revenue cycle metrics). You’ll
own the dashboards for these products, provide visibility into our product performance, and use the data to find product gaps.

You’ll build customer-facing metrics yourself, mostly with AI tools like Claude Code. This is a product role more than an infrastructure one: we want your time going into how each product behaves and what customers run into, not into maintaining pipelines.

We are a hybrid company, partly based in Santa Monica, USA and partly remote, spread out around the United States & Europe.


Key responsibilities

In this role you will

  • Own the dashboards that product and customer teams work from, across most of our products.
  • Turn complaints and open questions into defined metrics, and track them over time.
  • Catch product issues in the data before they become escalations.
  • Work with the founder, product managers, engineers, and customer success to decide what to measure, and explain why a number moved.

  • Required qualifications

    Must-haves

  • At least 4 years in data or product analytics.
  • Strong SQL and Python.
  • A product mindset: you start from what the customer experiences, not from what’s in the tables.
  • Fluency with AI-assisted development — we build dashboards and analyses with agentic coding tools (Claude Code and similar) as part of the day-to-day.
  • Healthy skepticism about numbers: you validate before you trust.
  • Exceptional written and oral communication skills.

  • Nice-to-haves
  • Startup experience.
  • Experience building dashboards people actually use (Metabase, Looker, or similar).
  • Healthcare experience: eligibility and benefits, patient billing, revenue cycle.
  • Comfort reading application code to see where a number comes from.
  • Collectly is a tech-enabled patient billing platform that works as an add-on for your EHR/PM. Collectly accelerates and increases patient cash flow, streamlines post-service billing operations, and provides the best patient experience that works for all demographics.
     

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    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
    Unlocked after you apply
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